Operation Faceplate NA - Bring the regular sized New 3DS to North America!

Discussion in '3DS - Console, Accessories and Hardware' started by endoverend, Jan 19, 2015.

  1. endoverend
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    endoverend AKA zooksman

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    Sorry for the mega-block quote. Anyway...
    We need the voice of the GBAtemp community to show Nintendo that the fans of NOA want the regular sized New 3DS, not just the XL!

    Nintendo Customer Service
    • Phone: 1-800-255-3700 (6:00am-7:00pm PST. Option 5 for General, then 4 for Console Availability.)
      • If you're having difficulty getting through to a representative, you may need to call again.
      • If you're not in the US, Skype can make free calls to US Toll-free (1-800) numbers. Try it out!
    • E-mail: nintendo@noa.nintendo.com (confirmed to be the best e-mail for the issue)
    • Chat: 6:00 AM - 6:30 PM PST
    • Twitter: https://twitter.com/nintendoamerica (Use the hashtag #OperationFaceplateNA)
    • Physical Mail: Nintendo of America / PO Box 957 / Redmond, WA 98073-0957 (Also Reggie's fanmail address.)
    • There are two petitions for this cause, but they are unlikely to be effective compared to direct communication. Here and here. The second one also is a petition to end region locking on 3DS, which is a cause I highly recommend supporting.
    • Don't forget about Miiverse! [​IMG]
    It takes a large voice from us fans to show them what we want! We've already attracted a lot of attention including a Kotaku article and swamping the Nintendo phone lines! Help us bring this console to America!

    I want to note that the limited edition Majora's Mask New 3DSXL is creating a high call volume as well. Be sure to create a clear distinction by specifying that your call is regarding the REGULAR New 3DS, and (if applicable) your disinterest in the XL version. And remember to focus on having the representative SUBMIT FEEDBACK. They have tools to do this, and some call center reps reportedly haven't used them in quite some time.

    For the non-believers out there, a reminder: if the entire call center (or at least the majority of it) is aware of the increase in call volume, the operations manager or the manager for the site IS ALSO going to be aware of the increase, and will want to know what the calls are about, and may even be OBLIGATED to pass this info on to superiors.

    Once again, CALLING IN has a much more significant effect than simply making internet noise. In the call center world, this is referred to as "call volume", referring to the amount of calls. Although I think that name can also describe the distinct loudness of our message. Increase call "volume" = increase the "volume" of our message!

    Personally, I feel that if you feel strongly about this, DO NOT give in and buy the XL version.

    I know it may seem like Nintendo doesn't care, and never will care about these kinds of complaints. But every voice counts. There has to be someone high-up that is even contemplating selling the regular sized new 3DS in NA. Let them know you want it!
     


  2. Ralph1611

    Ralph1611 GBAtemp Maniac

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    i wish yall the best of luck... ill probably call...but Im importing one and its coming Thursday

    Can you add something about blocking the region lock so that importers are happy too?
     
  3. Pluupy

    Pluupy Woof!

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    Doesn't Skype charge you for making calls? Especially international calls?
     
  4. endoverend
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    endoverend AKA zooksman

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    Outside of the US, toll-free numbers are free to call
     
  5. Maximilious

    Maximilious GBAtemp Addict

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    I think the way this went down is sales numbers. Nintendo America likely sized up it's sales from regular 3DS and the 3DS XL. XL sold a heck-ton more than the regular, so they based their decision on that. The N3DS does look like the perfect fit though, but I've never had an XL and it looks to rest a lot nicer in the hands which is why I'm getting one - And that's all the MM edition is in :glare: . If it's anything like my phone, I know I always want a bigger screen as I'll probably upgrade from my Galaxy S5 to the Galaxy Note next year haha.

    Considering they probably made this decision 6-8 months ago when the N3DS was announced and there are no current NTSC region coded Regular 3DS', you're probably looking at the same lead-time before they have them available. Plus the time it would take for everyone to call/petition/what-have-you to make them decide to release it. So we're probably looking at a year+. I don't want to discourage you, but just putting some hard timelines on this for expectation purposes.
     
  6. Myria

    Myria GBAtemp Fan

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    At Target in Orange County, California, I see licensed third-party carrying cases for 3DS that actually have the new Nintendo 3DS logo listed as compatible for both XL and non-XL. It's as if Nintendo didn't even tell its licensees that the non-XL wasn't coming here. Perhaps it was a very late decision not to release them here as well, like December or so.
     
  7. Maximilious

    Maximilious GBAtemp Addict

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    Well anything that can fit the XL can also fit the non-XL. And they may also sell these in AU and EU countries as well which could explain the "mis-print"
     
  8. Rinth

    Rinth GBAtemp Regular

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    I never understood the appeal of the regular-sized 3DS. I find the decision to sell only XL version very practical.
     
  9. omgcat

    omgcat GBAtemp Regular

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    my girlfriend has tiny hads for a 4'9 japanese woman. it would have been nice for them to release both. :(
     
  10. tbb043

    tbb043 Member

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    Well, if she's a japanese woman, she's in luck, as they did release the tiny japanese version. She should just get that one. ;)

    I think you're outta luck trying to convince NOA of anything these days. Only way they bring out the tiny version is if they intended to all along at a later date.
     
  11. omgcat

    omgcat GBAtemp Regular

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    1st gen Japanese in america, can't read kanji...
     
  12. JustPingo

    JustPingo GBAtemp Fan

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    Even though I can't call because my oral english isn't credible enough xD, I hope you guys will be able to get some coverplates ^^
     
  13. idx13

    idx13 GBAtemp Regular

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    Seriously?

    1) It's WAY more comfortable and lightweight

    2) The screen resolution matches the screen size better (it's actually too low for even regular old 3DS)

    3) The cover plates are an amazing addition and totally appealing to me. Biggest reason I wanted it. I can't count how many times I saw a Gameboy in a new color and wished I had it just for the color.

    4) Colored face buttons.
     
  14. endoverend
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    endoverend AKA zooksman

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    Well said. I'd hate to have to be stuck to one color with the XL, and unlike most people I use portable gaming systems as portable gaming systems.
     
  15. Maximilious

    Maximilious GBAtemp Addict

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    I think everyone uses them as portable gaming systems? I would rather watch Hulu or Youtube on my better res phone.....
     
  16. hippy dave

    hippy dave Butts Butts Megabutts

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    I think he means portable like stick it in your pocket and walk out of the house.
     
  17. endoverend
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    endoverend AKA zooksman

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    Yeah, this is what I meant. I would never sit down and play on such a big device in public.
     
  18. MidLevelCrisis

    MidLevelCrisis GBAtemp Regular

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    Be glad you get the XL launch around the same date as europe, the way it was rolled out in Japan and australia earlier on different dates makes me suspect its simply a production capacity shortage. I'm sure the regular 3DS will come to the US, the other option would have been having to wait even longer for the New XL to launch simultaniously. I know it's annoying, but this is just pointless. . . and nobody is forcing you to buy a new XL.
     
  19. endoverend
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    endoverend AKA zooksman

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    Why is that attitude necessary? Seriously? This is just a fan project and if you don't like it does that make it pointless? And who said Nintendo was forcing us to buy the xl?
     
  20. MidLevelCrisis

    MidLevelCrisis GBAtemp Regular

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    Remember operation Moonfall? Nintendo was already working on majora right after OOT 3D. Petition I can understand, calling and mailing customer support won't help anyone, and just prevents em from helping people with real questions quicker. Them releasing the regular N3DS is a given, but you won't be able to speed it up. But who am I to say this, do what you must to deal with it.