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Hello my friend brought his HP Laptop over and everytime he starts it up and it gets to the desktop the screen goes completely white and you cant see anything but your mouse and when you boot into safemode it auto restarts when it gets to the desktop. The only one i can get to the desktop without a white screen or restarts is safemode with command prom yet i cant get anything to launch in this mode.
He really wants his pictures and other keepsakes off it before doing a fresh install of windows so how could we fix it or least get some stuff off the laptop before formatting?
some key specs of the laptop are...
Windows Vista
HP Pavilion dv5 1235dx
He really wants his pictures and other keepsakes off it before doing a fresh install of windows so how could we fix it or least get some stuff off the laptop before formatting?
some key specs of the laptop are...
Windows Vista
HP Pavilion dv5 1235dx