1. 2,994

    27
    Front-page
    GOG logo.jpg

    GOG, the digital video games store from CD Projekt RED, announced a new update to its refund policy with a 'gamers-first’ approach via a blog post: starting now, you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it. Yup, you read that right! It's quite the generous offer and likely a move to attract more customers to its platform while combatting piracy. However, the company notes that it reserves the right to refuse refunds in individual cases.

    “We’re monitoring the effects of the current update to make sure no one is using this policy to hurt the developers that put their time and heart into making great games,” reads an FAQ on the new refund policy.

    GOG also encourages gamers to consider sharing their opinions if they've played and finished a game and didn't like it, rather than take advantage of the refund policy. There are also other technicalities regarding specific cases like pre-orders and gifts. For the former, they can be refunded during the pre-order period and for 30 days after their release date. Gifts can be refunded as a cash or GOG Wallet refund. I would encourage you to read the FAQ linked below for more details.

    Lastly, as the FAQ notes: “Please don’t take advantage of our trust by asking for an unreasonable amount of games to be refunded. Don't be that person. No one likes that person.”

    :arrow: SOURCE
    :arrow: FAQ SOURCE
     
    HylianBran, Henx, DarthDub and 10 others like this.
  2. Discussion (27 replies)

  3. CeeDee

    CeeDee Oh, fishsticks. I'm nauseous...
    Member

    Joined:
    May 4, 2014
    Messages:
    4,498
    Country:
    United States
    Time to install a game, make a copy, refund it, and play that copy because GOG is DRM free :tpi:
     
  4. Zense

    Zense GBAtemp Maniac
    Member

    Joined:
    Apr 20, 2008
    Messages:
    1,280
    Country:
    Italy
    "But we all know that that person exists."

    Interesting how GOG being the smaller service (I believe without checking it up) provides the best policies for digital purchases.

    Didn't know they were a part of CD Project Red.
     
  5. DrayanoX

    DrayanoX Advanced Member
    Newcomer

    Joined:
    Apr 12, 2017
    Messages:
    62
    Country:
    France
    I mean, if someone is willing to go through the process of buying the game and then refunding it just to play it for free they may as well pirate it directly, would be easier than going through all that hassle
     
    Henx, yoyoyo69, IncredulousP and 5 others like this.
  6. DANTENDO

    DANTENDO I Won year sub Edge mag 1996 hot topic digitiser
    Member

    Joined:
    Mar 10, 2019
    Messages:
    2,336
    Country:
    United Kingdom
    I work in a shop and I get people trying to scam with a refund on various goods so I'm against any refund unless proven faulty - people who buy then return in a scam way are pathetic :lol:
     
    Henx, yoyoyo69, ChaosEternal and 5 others like this.
  7. Torina

    Torina GBAtemp Regular
    Member

    Joined:
    Aug 26, 2018
    Messages:
    207
    Country:
    France
    Bold move !

    But 30 days seems a lot.
     
  8. Mohammed2935

    Mohammed2935 GBAtemp Fan
    Member

    Joined:
    Jul 4, 2018
    Messages:
    371
    Country:
    Kuwait
    Buy, finish and return. Why buy ?
     
  9. NeoSlyde
    This message by NeoSlyde has been removed from public view by Chary, Feb 27, 2020, Reason: racism.
    Feb 27, 2020 Show
  10. Mohammed2935

    Mohammed2935 GBAtemp Fan
    Member

    Joined:
    Jul 4, 2018
    Messages:
    371
    Country:
    Kuwait
    GoG to LOL. Hehe
     
    IncredulousP likes this.
  11. enarky

    enarky owls?
    Member

    Joined:
    Jul 31, 2003
    Messages:
    1,158
    Country:
    Afghanistan
    I'm pretty sure you do that a bunch of times and then you'll land on a blacklist. Most likely with bank account or credit card info, so you you can't just open another account.
     
    NeoSlyde likes this.
  12. eyeliner

    eyeliner Has an itch needing to be scratched.
    Member

    Joined:
    Feb 17, 2006
    Messages:
    1,046
    Country:
    Portugal
    Will this work?

    Of course it will.

    It's GoG. The community is there for the games. They respect the developers and the store.
     
    Asia81 and Jiehfeng like this.
  13. dude1

    dude1 GBAtemp Regular
    Member

    Joined:
    Apr 11, 2006
    Messages:
    268
    Country:
    Canada
    • because generous customer-facing policies are the moral thing to do
    • because GoG/CDPR realize that building goodwill with gamers is more likely to convert or partially convert pirates than not.
    • bad return policies have never been a proven deterrent to piracy
    • realistically if you didnt want to pay for it, its less work to pirate it than "buy, finish and return."
    i could go on but you get it.
    so really there is no downside to them only potential upside/goodwill with the community.
     
    Henx, neotank19 and KleinesSinchen like this.
  14. Mohammed2935

    Mohammed2935 GBAtemp Fan
    Member

    Joined:
    Jul 4, 2018
    Messages:
    371
    Country:
    Kuwait
    Nintendo never return digital games and we love it hehe.
     
    Silent_Gunner and Bladexdsl like this.
  15. guisadop

    guisadop GBAtemp Fan
    Member

    Joined:
    Jun 22, 2012
    Messages:
    430
    Country:
    Brazil
    I love GOG so much
     
    DarthDub, lordelan and IncredulousP like this.
  16. ChibiMofo

    ChibiMofo NPC Chibi-Robo for Wii needs a fan translation
    Member

    Joined:
    Jan 29, 2019
    Messages:
    259
    Country:
    Canada
    I would only ever purchase a physical release, and no I wouldn't try to exchange it unless it was actually defective. I rely on my FitGirl-friend for everything digital.
     
  17. MarkDarkness

    MarkDarkness Deliverator
    Member

    Joined:
    Dec 17, 2009
    Messages:
    971
    Country:
    Poland
    I can't agree with this policy. It exposes them too much to all the wrong sorts of incentives. There is such a thing as being too pro-consumer. They are like the anti-Nintendo.
     
    lordelan and DANTENDO like this.
  18. Jiehfeng

    Jiehfeng a.k.a, Your Maitreya
    Member

    Joined:
    Aug 15, 2012
    Messages:
    5,067
    Country:
    Sri Lanka
    Let's hope it all goes well, I want to see this company doing well.
     
    medoli900, DarthDub, Asia81 and 4 others like this.
  19. Bullseye

    Bullseye GBAtemp Fan
    Member

    Joined:
    Feb 22, 2016
    Messages:
    459
    Country:
    Good move!

     
    Last edited by Bullseye, Feb 27, 2020
    Henx and IncredulousP like this.
  20. Viri

    Viri GBAtemp Addict
    Member

    Joined:
    Sep 13, 2009
    Messages:
    2,687
    Country:
    United States
    You're talking about that on a forum where 99% of the users pirate Nintendo games.
     
  21. dude1

    dude1 GBAtemp Regular
    Member

    Joined:
    Apr 11, 2006
    Messages:
    268
    Country:
    Canada
    not everyone loves them and sometimes its a on again off again relationship.
    people have ruthlessly pirated from Nintendo going as far as to use Nintendo servers to download the games they pirate with utilities (less so with revokes and the wide availability elsewhere)

    the point im getting at is not that a company with draconian views on digital rights can't be successful, but more that they can be successful despite those gross viewpoints.

    i know personally i lose no sleep pirating from Nintendo when i believe they deserve it rather than buying because i believe in encouraging good behavior and discouraging bad.
    whereas CDPR has built up too much goodwill they would need to do some big blunders to get me to pirate from them out of spite.

    yes i realize not everyone has a moral code to their piracy but the people that don't typically were not customers in the 1st place because they will pirate regardless of what companies do.
     
    Last edited by dude1, Feb 27, 2020
  22. Bladexdsl

    Bladexdsl ZOMG my posts...it's over 9000!!!
    Member

    Joined:
    Nov 17, 2008
    Messages:
    18,360
    Country:
    Australia
    they are kinda going to shoot themselves in the foot many people will buy a game, finish it within 30 days than get the full refund. it says they won't allow people to do that but how exactly would they stop them? full refund means Full refund! I can see them dropping this to like a day soon in the future 30 days won't last. doesn't apply to me though i just pirate the shit out of everything :P
     
    Last edited by Bladexdsl, Feb 27, 2020
Loading...

Hide similar threads Similar threads with keywords - purchase, updates, refund