yeah the customer service is a bit off, but they only work mon-fri apparently so no doubt they have a backlog of emails over the weekend, i got a refund from them yesterday as once i ordered my order was updated to say it wouldn't be shipped until the 16th.....i'm guessing they are waiting for more stock to be delivered or something, your payment will probably be cleared by then, maybe just phone your bank and make sure it wasn't blocked or something
i prefer my limited edition pokemon sapphire console