Hacking Error Code 002-0102, Have I been banned?

[funky_kyle]

I sent them an email asking for the 002-0102 error and the answer was "call to the customer service number".
Emails are useless

I've also sent them an email.... this is the response that i got... (taking in hand this is also my first ban)

Thank you for your email to Nintendo.


Sorry to hear that you are not able to play online due to the error code that you have recieved, please note: restrictions can last up to 21 to 30 working days depending on the severity of the situation.


On this occasion we regret to inform you that we are unable to provide any further assistance to you at this time however if the issue is still current after 21 to 30 days please contact us back to notify us of this.

 

[Ericzander]

If that's the case, then lets wait a few more days for Stratosfear to get back to us since it hasn't been 30 days yet.

 

[Stratosfear]

Yep, It will be 30 days on the 3rd. I'll keep you in touch.

 

[tony_2018]

perma-ban on the rocks please..

 

[Stratosfear]

I hope not ! I've get my answer from nintendo : call us !

 

[Dark Fulgore]

It's about them using public headers. If you are banned for cheating, that's completely different.

I'm using public headers since the beginning. But I never played Pokémon and played Smash Bros online once when it came out. I don't play the only two games that Nintendo take seriously, so I think is a combination of both (major game and public header), not only public headers like people think it is.

 

[Stratosfear]

Yeah, but if you play on this games online with private headers, there's no problems at all.

 

[Ericzander]

I'm using public headers since the beginning. But I never played Pokémon and played Smash Bros online once when it came out. I don't play the only two games that Nintendo take seriously, so I think is a combination of both (major game and public header), not only public headers like people think it is.

That being so, I urge you to switch to private headers. If you have a Gateway/Powersave it's super easy to make the switch. If not, then I can help you get one.

#LetsEndPublicHeaders

 

[Dark Fulgore]

That being so, I urge you to switch to private headers. If you have a Gateway/Powersave it's super easy to make the switch. If not, then I can help you get one.

#LetsEndPublicHeaders

I can switch to CIA if that's the case. But I don't think public headers are the ONLY reason for bans, because we would see way more banned players. There's something behind it that we couldn't figure what is yet.

But I agree, everyone should try to use private headers if they can, but there's more in this story than we know.

 

[Stratosfear]

I can switch to CIA if that's the case. But I don't think public headers are the ONLY reason for bans, because we would see way more banned players. There's something behind it that we couldn't figure what is yet.

I think we don't see a lot of peoples reporting bans is because they are completly ignorant about it (like I was).

But I agree, everyone should try to use private headers if they can, but there's more in this story than we know.

As soon as I'll be unbanned (tomorrow it will be 30 days since my ban), I'll test to go online with PH on Pokémon games and SSB.

 

[LaronX]

.cia files don't need headers.

Does that mean I am on the save side or that I constantly running a risk?

 

[Deleted User]

I can probably call Nintendo about the 002-0102 error when I get home, I'll record the phone conversation.

Edit: What should I ask about specifically?

 

[Ericzander]

Does that mean I am on the save side or that I constantly running a risk?

Running .cia? We don't know about if anything is safe, but nobody who posted here in the past 155 pages was banned for using only .cia files. So until proven otherwise, it's just as safe as private headers and much safer than public ones.

I can probably call Nintendo about the 002-0102 error when I get home, I'll record the phone conversation.

Edit: What should I ask about specifically?

Having read almost this entire thread since its inception, you're not going to get very far. They'll say that it's a ban code and that they can't help you out and that you'll have to wait. They may ask you to take pictures of the back of your carts (hope you're good at photoshop). But if you still want to... Maybe ask if the ban is permanent or temporary and if temporary if they can give you an estimation of how much time left.

 

[Deleted User]

Having read almost this entire thread since its inception, you're not going to get very far. They'll say that it's a ban code and that they can't help you out and that you'll have to wait. They may ask you to take pictures of the back of your carts (hope you're good at photoshop). But if you still want to... Maybe ask if the ban is permanent or temporary and if temporary if they can give you an estimation of how much time left.

I don't even own Photoshop... yet. So I'd have to get someone else to do that for me.
I'll probably ask about the ban times like you suggested. Hopefully it's not like that Smash 3DS ban glitch that happened a while ago... That'd be absolutely insane...

EDIT: So, this is what I have written down so far. Anyone else have any suggestions?

 

[Stratosfear]

00:26. Still banned. Smells perma-ban like hell.

 

[Deleted User]

Please excuse my stuttering, I feel really nervous talking over the phone.

 

[Shawarma]

Please excuse my stuttering, I feel really nervous talking over the phone.

"The suspension will be lifted" sounds hopeful.

 

[squeeb]

Nintendo 3DS Console Firmware 9.8.0-25 Released
So new firmware, i will not be updating yet, probably trying to block flash carts again?

 

[SirByte]

00:26. Still banned. Smells perma-ban like hell.

Don't give up hope yet; if they are talking about "working days" they mean: Monday thru Friday i.e. 5 days/week.

 

[Ericzander]

Nintendo 3DS Console Firmware 9.8.0-25 Released
So new firmware, i will not be updating yet, probably trying to block flash carts again?

If you're using Sky, update. Doesn't affect it.