Acekards fail to arrive

Discussion in 'Acekard' started by gudyear, May 4, 2011.

  1. gudyear
    OP

    gudyear Newbie

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    Jun 19, 2007
    I ordered 2 acekard 2i's from realhotstuff.hk on free delivery to the UK and received photo of items sent but never received them still waiting after 9 weeks the only response from them is to wait a further 2 weeks and after waiting wait another 2 weeks with no response to the question will they ever replace the order. This was my first and probably my last ever order with this company i contacted the american branch and their reply was the same. Due to their failure to resolve the issue I would like people to be aware that if anything goes wrong they will not put it right and do not be tempted by the cheap price as it is no good if you do not receive the product and lose your money, also the delays have been put down to new year, postal delays, 3 day bank holidays etc so it appears they do not work very often in Hong Kong. These were ordered through shoptemp so I assumed they were reputable which they might be but they fail to accept there has been a error
     
  2. GreatZimkogway

    GreatZimkogway Touhou Fanatic

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    Jul 21, 2009
    United States
    Imoriata
    Why didn't use just use Realhotstuff.com? I actually had to check .hk one, didn't even know it existed...
     
  3. Buleste

    Buleste Old Fart

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    Dec 19, 2010
    Why not try www.xpertron.co.uk they are based in the Channel Isles and so are every quick to deliver and very reasonable.
     
  4. gudyear
    OP

    gudyear Newbie

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    Jun 19, 2007
    thanks for the info I will certainly try elsewhere
     
  5. gudyear
    OP

    gudyear Newbie

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    Jun 19, 2007
    the postage is expensive to the UK from the US and they didnt give any assistance even though thay are the same company