Hacking Discussion Nintendo Support gives you information about your Switch

linuxares

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so this is not about getting the console unbanned by removing the account from the console? What purpuse does it have?
No idea, just saying it's a possibility. The easiest to remove an account on a already banned console should be Devmenu.
 
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Canna

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so this is not about getting the console unbanned by removing the account from the console? What purpuse does it have?
this thread was to find out if the console was banned after eyeliner purchased
 
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c80

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No idea, just saying it's a possibility. The easiest to remove an account on a already banned console should be Devmenu.
Now I'm confused. Devmenu is a program that runs on the Switch. If Devmenu can remove an account on a already banned console, that means it is only data stored locally on the Switch. If this is the case, than it makes no sense to suggest to have Nintendo remove it with the help of GDPR. Nintendo cannot modify data on a banned Switch.
 

Canna

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Now I'm confused. Devmenu is a program that runs on the Switch. If Devmenu can remove an account on a already banned console, that means it is only data stored locally on the Switch. If this is the case, than it makes no sense to suggest to have Nintendo remove it with the help of GDPR. Nintendo cannot modify data on a banned Switch.

Hell i can remove the account by wiping factory resetting the switch....

The console id/cert is connected to the online account.. if console is banned or going to be banned no matter what account you make for the switch the console id, certs etc is still banned.
 
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c80

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Hell i can remove the account by wiping factory resetting the switch....

The console id is connected to the online account.. if console is banned or going to be banned no matter what account you make for the switch the console id, is still banned.
Thanks for clarifying. So what I thought was correct like always and what linuxares said was wrong as always. Why is someone like him a moderator? He obviously knows nothing about anything and keeps spreading wrong information all day, even if he is constantly proven wrong.
 

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so this is not about getting the console unbanned by removing the account from the console?

It's for unlinking a Nintendo account, which is not banned, from a banned console.
As was asked here:

a little off topic here but nintendo has support email?
anybody has tried request unlink account by email?




What purpuse does it have?
I'd say it's so that they can reuse their eShop purchases, which are on their Nintendo account, on a new unbanned Switch. The account itself is not banned (which they probably verified as it can still login on the Nintendo website), but it's "trapped" on the banned console (as attempting to unlink will give you an error code).




If Devmenu can remove an account on a already banned console, that means it is only data stored locally on the Switch. If this is the case, than it makes no sense to suggest to have Nintendo remove it with the help of GDPR.

It will remove it from being listed on the Switch, BUT it's still linked on Nintendo's servers (so you can't link it to a new unbanned Switch)

Asking Nintendo to unlink it has varying success rates.

Some have been successful,
e.g.:

My old switch got banned (2124-4007), asked Nintendo support to unlink it and they did that. I can use my old nintendo account on the new switch.
Ptrk25

In my e-mail I said that my old switch is broken, I said nothing about the ban (or error code). I just asked them to unlink the account from the old console, because it's "unusable".

Email Response (translated):


Dear Mr. [name],

Thank you for contacting Nintendo. We are happy to assist you in moving the Nintendo account.

To help you quickly, we need some more data from you:

- Nickname of your Nintendo account
- used e-mail address
- specified date of birth
- Name of affiliated Nintendo Network ID
- Serial number of the old console
- Serial number of the new console

We are happy to help you with further questions.

So I send them the information they needed and I got this response:

Dear Mr. [name],

Thank you for contacting Nintendo.

I am happy to inform you that we have successfully removed your Nintendo account from the Nintendo Switch. You can now use it again on a new Nintendo Switch completely.

We are happy to help you with further questions.



Some have been unsuccessful, e.g.:

What did you wrote in your e-mail?

like

tried to return to factory settings , [hoping this will unlink acc from old/banned console :),] but getting 2181-4008 error, can you help me ?


-edit-
No luck :(

Dear,

Thank you for replying to my e-mail and providing me with the details as requested.

I must inform you that the Nintendo Switch with serial number xxx is banned. We are therefore unfortunately not able to deactivate your Nintendo Account from it.

Should you have any more questions, feel free to contact us back.

Kind regards,

-more edit-

But banned is console, not account - account is accessible from my.nintendo and enters e-shop on new console :(
Can you make it work on new one ?


Thank you for replying to my e-mail.

I understand this, but the Nintendo Account is associated to the Nintendo Switch. We are therefore not able to do anything about it. I hope for your comprehension.

Should you have any more questions, feel free to contact us back.

Kind regards,

Zeki
Nintendo Contact Center

CustomerService Email(23/08/2018 06.16 PM)

It seems that for the best success rate, you need to:
  • absolutely DO NOT mention your ban status
  • use another excuse for your console being inaccessible (e.g. broken or stolen) thus not being able to manually unlink
  • get lucky and get a Nintendo CSR that will not check your ban status



linuxares said was wrong as always. Why is someone like him a moderator? He obviously knows nothing about anything and keeps spreading wrong information all day, even if he is constantly proven wrong.

On the contrary, I'm actually surprised you haven't been hit by any GBATemp ban/suspension, as most of your comments in that GDPR thread are extremely inflammatory, directly insulting people, calling them stupid, dumb, or idiots, and you've even directly attacked a moderator now. But w/e.
 
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linuxares

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Thanks for clarifying. So what I thought was correct like always and what linuxares said was wrong as always. Why is someone like him a moderator? He obviously knows nothing about anything and keeps spreading wrong information all day, even if he is constantly proven wrong.
Alright, you apparently have issues with me (I've noticed from your reports). I will now kindly ask you to stop the so called witchhunt, the replies I told was perfectly fine, devmenu makes it so the user doesn't need to delete his whole switch with all saves. A format clears a lot more than just the user account.
 

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No idea, just saying it's a possibility. The easiest to remove an account on a already banned console should be Devmenu.
this will make your acc disappear from banned console, but not deregistered. in soft-ban case you will lost updates options, and to deregister you will need to add same acc to bannned console, which will be next level of kung-fu on banned from internet console

Hell i can remove the account by wiping factory resetting the switch....
you cant on banned console

"Right to be forgotten" might help you then.
they will forget mine acc with all purchases :) whats the point then ? :) Yes, I was stupid enough to ruin acc with some purchased games :)
 

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Has anyone called or emailed support saying they wanted to make sure a console they were thinking of buying used wasn't banned just to check if their own console is banned? Would it just be that easy?

I've been completely offline with it for the last few weeks but I did go online to download updates for XCI and might have tried starting an NSP game in OFW while online and am assuming I'm probably banned now. Could I check this way?
 
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linuxares

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this will make your acc disappear from banned console, but not deregistered. in soft-ban case you will lost updates options, and to deregister you will need to add same acc to bannned console, which will be next level of kung-fu on banned from internet console


you cant on banned console


they will forget mine acc with all purchases :) whats the point then ? :) Yes, I was stupid enough to ruin acc with some purchased games :)
True! Hmm... they should still be forced to disconnct the account I think. I seems illogical and progably illegal to lock it to a device and not have the option to opt-out from said device. What if it's get stolen?
 
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eyeliner

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Has anyone called or emailed support saying they wanted to make sure a console they were thinking of buying used wasn't banned just to check if their own console is banned? Would it just be that easy?

I've been completely offline with it for the last few weeks but I did go online to download updates for XCI and might have tried starting an NSP game in OFW while online and am assuming I'm probably banned now. Could I check this way?
Do what I did. I just asked AFTER purchase. The support email is there for a reason.

Either way, if you are banned, I don't think there's going back, anyways. As soon as you try to go online, you either go, or not.

you asked about sleep mode.

yeah, he seems a legit helper how knows what he is talking about. 10/10 will call again
I believe that if the console is sleeping,the downloads still go, but as the Switch' signal range is mediocre, I wasn't able to verify. Downloading 5 demos took quite sometime.

I was looking at an affordable ethernet adaptor, even.

Either way, I'd like to see more brave souls asking away. I'll also try to pest them on how to unlink accounts without a console on hand.
True! Hmm... they should still be forced to disconnct the account I think. I seems illogical and progably illegal to lock it to a device and not have the option to opt-out from said device. What if it's get stolen?
If it's stolen, support will help you. They will not help in case of banishment. Several brave souls have tried. There's a thread linked in this topic that explins profusely what was done.
 
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dimkin

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Err yes you can, well i defiantly can..... i don't know about your methods, i think you are wrong.
we are talking about eshop acc now ? on factory reset I got error 2181-4008. with same message as 2141-4007 when you try to use eshop
 

Draxzelex

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Im talking about account with online services period
He's referring to unlinking a Nintendo Account from a banned console which doesn't work because the console has restricted access to Nintendo's servers so even if you link it offline, its still treated as linked from Nintendo's side. The only way to unlink a Nintendo Account after the console is banned is by calling Nintendo and this is a trivial matter as they will accept most reasons for unlinking the account outside of telling them its banned.
 

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He's referring to unlinking a Nintendo Account from a banned console which doesn't work because the console has restricted access to Nintendo's servers so even if you link it offline, its still treated as linked from Nintendo's side. The only way to unlink a Nintendo Account after the console is banned is by calling Nintendo and this is a trivial matter as they will accept most reasons for unlinking the account outside of telling them its banned.
i was responding to his question about being able to remove a account , not a ban but cheers
 

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to unlink your acc from your switch you can do that by Internet ;) Like Sony do with Ps3/PsP/PsVita/Ps4 .... if your acc itself is not ban =)
 

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Manurocker95

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to unlink your acc from your switch you can do that by Internet ;) Like Sony do with Ps3/PsP/PsVita/Ps4 .... if your acc itself is not ban =)

Surprisingly, this worked for me with code 2181-4008. Need to test if linking the account to a new switch works (having all the eshop bought games and stuff)
 

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