My PS4 cannot connect to my router, even though it's both 2.4 and 5ghZ. Recommendations?

WalterSlovotsky · Mar 30, 2023

Just moved into a new place. The router Spectrum provided does not work with my PS4.

I called customer service and they told me to just turn in my router and buy a new one.

Does anyone know of a decent router that isn't like two hundred bucks that will just let me connect online with my PS4?

I don't play online. I don't need a top of the line router. Just something to get onto the PSN with.

Thanks for any help. This is why I joined. I hope someone is friendly.

KiiWii · Mar 30, 2023

I think only slim or pro work on 5ghz.

Can your ps4 see the router when scanning for connections?

WalterSlovotsky · Mar 30, 2023

KiiWii said:
I think only slim or pro work on 5ghz.

Can your ps4 see the router when scanning for connections?

Not at all. I tried to manually enter the settings, and even though it's supposedly a smart dual-band that is supposed to flip in between, still no luck. And I live in the mountains so I can't use my hotspot from my phone. My choices are to buy a new router, ot a big big ass 100-foot ethernet cable and just go hardwire.

KiiWii · Mar 30, 2023

WalterSlovotsky said:
Not at all. I tried to manually enter the settings, and even though it's supposedly a smart dual-band that is supposed to flip in between, still no luck. And I live in the mountains so I can't use my hotspot from my phone. My choices are to buy a new router, ot a big big ass 100-foot ethernet cable and just go hardwire.

Hardwired ftw mate. Be faster too.

Hayato213 · Mar 30, 2023

What model spectrum gave you?

Souperman9 · Mar 30, 2023

WalterSlovotsky said:
Not at all. I tried to manually enter the settings, and even though it's supposedly a smart dual-band that is supposed to flip in between, still no luck. And I live in the mountains so I can't use my hotspot from my phone. My choices are to buy a new router, ot a big big ass 100-foot ethernet cable and just go hardwire.

You might not be able to hotspot data from your phone, but maybe you could use it as a repeater from the router?

Souperman9 · Mar 30, 2023

WalterSlovotsky said:
Not at all. I tried to manually enter the settings, and even though it's supposedly a smart dual-band that is supposed to flip in between, still no luck. And I live in the mountains so I can't use my hotspot from my phone. My choices are to buy a new router, ot a big big ass 100-foot ethernet cable and just go hardwire.

You might not be able to hotspot data from your phone, but maybe you could use it as a repeater from the router?

Randqalan · Mar 31, 2023

I would look up your router online and see if you can change settings. I got one from spectrum once had no problem finding online a way to get into settings. Fyi model should be on sticker on bottom or back of router.

WalterSlovotsky · Mar 31, 2023

Randqalan said:
I would look up your router online and see if you can change settings. I got one from spectrum once had no problem finding online a way to get into settings. Fyi model should be on sticker on bottom or back of router.

Never been good with hardware. Software and mods, I can do.

Souperman9 said:
You might not be able to hotspot data from your phone, but maybe you could use it as a repeater from the router?

I've tried everything with my phone. Changed all of the settings, all the Mobile APN stuff and all that. Spent an hour on the phone with T-Mobile seeing if they might get me 5G out here.

I think I am just going to have to buy an ethernet cable or a router. Or, the rep I talked to just doesn't know how to get the router to show both signals. I've lived at another place not far from here, and they have both networks showing; 2.4 and 5GHz.

The lady said they changed something about their system, and blamed it on the router.

Hayato213 · Mar 31, 2023

My guess you got a modem/router combo, instead of seperate modem and router.

Souperman9 · Mar 31, 2023

WalterSlovotsky said:
Never been good with hardware. Software and mods, I can do.

I've tried everything with my phone. Changed all of the settings, all the Mobile APN stuff and all that. Spent an hour on the phone with T-Mobile seeing if they might get me 5G out here.

I think I am just going to have to buy an ethernet cable or a router. Or, the rep I talked to just doesn't know how to get the router to show both signals. I've lived at another place not far from here, and they have both networks showing; 2.4 and 5GHz.

The lady said they changed something about their system, and blamed it on the router.

Nah, I just meant using it by connecting to the router and forwarding that signal.

The_Dizzy_Vizzy · Jul 13, 2023

Hello! Sorry for chiming in so late, here may be a simple solution. I got a new router yesterday from XFinity (Comcast), and my printer and BOTH of my PS Vitas were no longer able to connect with my computer. Like you, my PC could not "see" either of my Vitas, and vice versa. I was going nutz until I thought to myself that the network itself HAS to be the problem, and I was lucky enough to find a solution. I am running Windows 10. If you are running a WINDOWS platform, please take a sec to look at this:

1) As pictured below, on your taskbar , you'll see your internet connection icon that looks like a little computer monitor. CLICK ON THIS ICON. When you do, you'll see your internet connection for both ethernet and WiFi.

2) When you click on this, you'll see your network connection, on top is your ethernet connection, and below you SHOULD see your Wi-Fi connection. Click on the ETHERNET connection (on top), NOT your Wi-Fi connection.

3) You will be brought to your Ethernet's connection. Again, click the name of your ethernet connection, which will bring us to our final step...

4) This brings us to our Network Profile page. I'm betting that your setting under this profile is "Public", and not "Private". A PUBLIC connection will not allow any devices to see your network, but a PRIVATE connection says the following: "For a network you trust, such as at home or work. Your PC is DISCOVERABLE and can be used for printer and file sharing if you set it up".

5) Select PRIVATE. Your console should now be visible to your PC. If needed, restart your PC.

That's all folks!!!

My PS4 cannot connect to my router, even though it's both 2.4 and 5ghZ. Recommendations?

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