While a potential lawsuit brews in the background, Nintendo appears to have taken notice of the recent spike in Joy-Con drift issues. After last week's public reveal of CSK&D investigating potential legal action against the gaming giant, Nintendo has released an official statement on the matter, acknowledging the problem, though not addressing it. When contacted by multiple news outlets, Nintendo responded with the following:

At Nintendo, we take great pride in creating quality products and we are continuously making improvements to them. We are aware of recent reports that some Joy-Con controllers are not responding correctly. We want our consumers to have fun with Nintendo Switch, and if anything falls short of this goal we always encourage them to visit http://support.nintendo.com so we can help.

The company's support page has also been slightly edited, adding a direct link for consumers that are having issues with their Joy-Cons not functioning or responding correctly. It's also now easier to begin the process of sending in your Joy-Cons to be repaired by Nintendo, though this is only in effect for the United States and Canada, currently. Despite Nintendo's answer being vague and ignoring the fact that the Joy-Con drift issues could entirely be their fault, the threat of legal action does seem to have at least caused some effect for the time being.

Source

 

[lincruste]

Yeah, but that also means you have to go through the effort of boxing and sending, and then waiting for a replacement. It's nice that the option is there, but I'd prefer to not have to.

I understand that, but they WILL fail. What I mean is: once we know Nintendo replaces the faulty parts with a better design, everybody should make the swap.

 

[samcambolt270]

I understand that, but they WILL fail. What I mean is: once we know Nintendo replaces the faulty parts with a better design, everybody should make the swap.

Yeah, That's pretty much what I was saying. I wouldn't be surprised if they just silently update the sticks, and dole them out to those who get drift repairs. If you don't get the drift, no problem, but if you do than you get one that wont. This way, they also get to save face, and anybody who didn't get drift probably won't ever even know that nintendo fucked up.

 

[Silent_Gunner]

Is this one of those things that you can easily DIY fix yourself? (assuming you don't mind taking apart the Joy-Cons which I honestly would recommend having someone else do it unless if you have a white floor that will make finding dropped screws much easier) Like the problem with the PS3 just pushing random buttons all of a sudden until you take the controller apart, put some tape on this rubbery part of the controller (if I remember it right), and boom, a regular functioning controller is had again? Or is this more complex than that?

 

[samcambolt270]

Is this one of those things that you can easily DIY fix yourself? (assuming you don't mind taking apart the Joy-Cons which I honestly would recommend having someone else do it unless if you have a white floor that will make finding dropped screws much easier) Like the problem with the PS3 just pushing random buttons all of a sudden until you take the controller apart, put some tape on this rubbery part of the controller (if I remember it right), and boom, a regular functioning controller is had again? Or is this more complex than that?

You can't "fix" it permanently, as far as we know. You're stuck using essentially the same faulty replacement sticks that are basically roulettes in whether or not they'll drift again shortly after replacement. 14 bucks for a replacement stick is still a better deal than 40 someodd for a new one that'll likely last just as long as the replacement though.

 

[Bladexdsl]

bring it, I have an army of battle hardened joycons

Spoiler

you can send the whole bag in now free to get repaired!

 

[gamesquest1]

you can send the whole bag in now free to get repaired!

yeah I was wondering if I could see how far their free repair program extends, a few have cracks in the plastics and stuff so idk if they will be looking for any excuse to deny the free repair

 

[aykay55]

I miss the days of Iwata, when Nintendo wasn’t a corporate bitch...

 

[MachRc]

Thank you nintendo and chat worth repair center for getting the joycons fixed /replaced within I sent it friday so in five days. Pretty much sent me new ones. Now to send the other set.

Sent from my SM-G965U using Tapatalk