Hardware 5 beeps of death

[Deleted member 480009]

installing new computer today
attached psu, mobo, cpu and ram together with no other components
i boot and get 5 error beeps
i check what they mean on the ami bios site
CPU ERROR
replace cpu or faulty psu/mobo
any ideas on how to figure out which one it is?
Specs:
-mobo: gigabyte d360m ds3h LGA1151
-cpu: i5-9400f
-ram: two sticks of 8gb ddr4 2400mhz
-psu: 450watt evga bt 80 plus

 

[Alexander1970]

Hello.

That is a sad story,I am sorry for you.

Maybe you have luck and only the BIOS has a little "hiccup".

You can try to RESET your BIOS/CMOS (please refer to your Motherboard manual how to do that:
https://www.gigabyte.com/Motherboard/B360M-DS3H-rev-10#support-manual)



And maybe remove/refit the CPU again.Please check the Pins/Contacts of damage and of maybe traces and remains of CPU cooling Paste on the it.
Thank you.

Good Luck.

 

[Ericthegreat]

Did you buy from someplace you can return easily? Then it's np.

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I'm guessing you mean b360m? Did you trying updating the bios (if you can)

Also what video card do you have, I'm pretty sure the f series doesn't have onboard video.

Edit: yes you need to have a gpu connected to boot, have you tried this?

Edit 2: and on certain boards 5 beeps can mean no gpu detected.

Edit 3: you mobo doesn't support updating without a cpu, so you have to exchange it for a different board or contact gigabyte(they might loan you a cpu or flasher, I don't know under what circumstances they do that though).

 

[spectral]

I agree with Ericthegreat. That motherboard has a BIOS update that adds support for the 9000 series CPU's. If it has an earlier one installed it wont boot with that CPU installed.

Another good point by Ericthegreat, that CPU doesn't have the integrated GPU, that's what the F in its name means. So yeah, the PC wont boot without a graphics card installed either.
It's possible its either of the above, or it could even be both of them.

 

[Ericthegreat]

I agree with Ericthegreat. That motherboard has a BIOS update that adds support for the 9000 series CPU's. If it has an earlier one installed it wont boot with that CPU installed.

Another good point by Ericthegreat, that CPU doesn't have the integrated GPU, that's what the F in its name means. So yeah, the PC wont boot without a graphics card installed either.
It's possible its either of the above, or it could even be both of them.

I wonder if they'll ever come back lol. They need to have more info about required updates for certain chips on the main page of the board website. But maybe op already tried all of this

 

[spectral]

I wonder if they'll ever come back lol. They need to have more info about required updates for certain chips on the main page of the board website. But maybe op already tried all of this

It sounds like he's not been able to post so its doubtful he's been able to check what bios revision the board has. Looking around the specs on the website it also doesn't look like there is a way to update the BIOS with getting into the BIOS or OS.

I agree they should make it clearer that these motherboards may not work with some CPU's out of the box. It has also been an issue for long enough now that they should have made it a basic feature to be able to flash the bios without a valid CPU needing to be present. Most people don't have an older CPU knocking around to do the update.

It's also entirely possible he had no idea he needs a discrete graphics card since physically his motherboard does have the HDMI,etc on it. I try to generally stay on top of this stuff and I had to check if the F series were the ones without a GPU.

 

[tech3475]

With my current mobo, I had to do a BIOS update via the recovery method for it to work with mu CPU.

 

[Ericthegreat]

It sounds like he's not been able to post so its doubtful he's been able to check what bios revision the board has. Looking around the specs on the website it also doesn't look like there is a way to update the BIOS with getting into the BIOS or OS.

I agree they should make it clearer that these motherboards may not work with some CPU's out of the box. It has also been an issue for long enough now that they should have made it a basic feature to be able to flash the bios without a valid CPU needing to be present. Most people don't have an older CPU knocking around to do the update.

It's also entirely possible he had no idea he needs a discrete graphics card since physically his motherboard does have the HDMI,etc on it. I try to generally stay on top of this stuff and I had to check if the F series were the ones without a GPU.

This makes no sense, this means that if op would ever hit the dual bios restore button, they would then need to install an 8 series cpu to get their computer on again :/?

 

[Chary]

Not sure, but are there any bent pins where the CPU needs to slot into the MOBO? I had a similar issue when I put together my first PC, and the error was because the mobo shipped faulty, with the little pins inside kinda tilted, so that the CPU wouldn't work right.

 

[spectral]

This makes no sense, this means that if op would ever hit the dual bios restore button, they would then need to install an 8 series cpu to get their computer on again :/?

I honestly don't know. I only quickly scanned through the features and the two options I saw with regards to flashing the BIOS were from within the BIOS and from their suite of apps in windows.

Looked through some more of the manual and it looks like there is a way to install a BIOS without having to post but only if both BIOS's "fail" which I'm not sure if this would qualify as the BIOS's are intact and working, just not with the installed CPU.

A. Before You Begin 1. From GIGABYTE's website, download the latest compressed BIOS update file that matches your motherboard model. 2. Uncompress the downloaded BIOS file, save it to your USB flash drive, and rename it to GIGABYTE.bin. Note: The USB flash drive must use the FAT32/16 file system and it must be a USB 2.0 flash drive. 3. Insert the USB flash drive into the white USB port on the back panel. B. Using Q-Flash Plus If both the main and backup BIOS fail during system boot, wait for 15-20 seconds, the system will automatically search and match the BIOS file in the USB flash drive on the white USB port. The FBIOS_LED will flash when the BIOS matching and flashing activities start. Wait for 2-3 minutes and the FBIOS_LED will stop flashing when the main BIOS flashing is complete.

 

[Ericthegreat]

I honestly don't know. I only quickly scanned through the features and the two options I saw with regards to flashing the BIOS were from within the BIOS and from their suite of apps in windows.

Looked through some more of the manual and it looks like there is a way to install a BIOS without having to post but only if both BIOS's "fail" which I'm not sure if this would qualify as the BIOS's are intact and working, just not with the installed CPU.

A. Before You Begin 1. From GIGABYTE's website, download the latest compressed BIOS update file that matches your motherboard model. 2. Uncompress the downloaded BIOS file, save it to your USB flash drive, and rename it to GIGABYTE.bin. Note: The USB flash drive must use the FAT32/16 file system and it must be a USB 2.0 flash drive. 3. Insert the USB flash drive into the white USB port on the back panel. B. Using Q-Flash Plus If both the main and backup BIOS fail during system boot, wait for 15-20 seconds, the system will automatically search and match the BIOS file in the USB flash drive on the white USB port. The FBIOS_LED will flash when the BIOS matching and flashing activities start. Wait for 2-3 minutes and the FBIOS_LED will stop flashing when the main BIOS flashing is complete.

Well all we need to know does the board support "q-flash plus", or "q-flash USB" for some reason I can't download the us manual only the EU one and I can't find anything about it.

Edit: I don't see any mention of the board supporting q-flash without getting to the bios.

Edit: Also seems it depends on the manufacturing date, as any produced after the 9 series was released should have already been updated, so op should try video card.

--------------------- MERGED ---------------------------

Not sure, but are there any bent pins where the CPU needs to slot into the MOBO? I had a similar issue when I put together my first PC, and the error was because the mobo shipped faulty, with the little pins inside kinda tilted, so that the CPU wouldn't work right.

I've had an issue like this before too :/

 

[spectral]

Well all we need to know does the board support "q-flash plus", or "q-flash USB" for some reason I can't download the us manual only the EU one and I can't find anything about it.

Edit: I don't see any mention of the board supporting q-flash without getting to the bios.

Edit: Also seems it depends on the manufacturing date, as any produced after the 9 series was released should have already been updated, so op should try video card.

--------------------- MERGED ---------------------------


I've had an issue like this before too :/

The 9 series are reasonably new though, it's not uncommon for some of these boards to sit on a warehouse shelf for months. I agree though the video card is the best thing to try. Updating the BIOS in any trouble shooting situation should be a last resort imo.

 

[Ericthegreat]

I honestly don't know. I only quickly scanned through the features and the two options I saw with regards to flashing the BIOS were from within the BIOS and from their suite of apps in windows.

Looked through some more of the manual and it looks like there is a way to install a BIOS without having to post but only if both BIOS's "fail" which I'm not sure if this would qualify as the BIOS's are intact and working, just not with the installed CPU.

A. Before You Begin 1. From GIGABYTE's website, download the latest compressed BIOS update file that matches your motherboard model. 2. Uncompress the downloaded BIOS file, save it to your USB flash drive, and rename it to GIGABYTE.bin. Note: The USB flash drive must use the FAT32/16 file system and it must be a USB 2.0 flash drive. 3. Insert the USB flash drive into the white USB port on the back panel. B. Using Q-Flash Plus If both the main and backup BIOS fail during system boot, wait for 15-20 seconds, the system will automatically search and match the BIOS file in the USB flash drive on the white USB port. The FBIOS_LED will flash when the BIOS matching and flashing activities start. Wait for 2-3 minutes and the FBIOS_LED will stop flashing when the main BIOS flashing is complete.

Im looking at the image, I don't see a white USB port this is really silly, USB flashing bios should be mandatory on new boards....

 

[spectral]

Im looking at the image, I don't see a white USB port this is really silly, USB flashing bios should be mandatory on new boards....

I know it is a standard feature on most Asus boards. I wonder if they have some form of restrictive patent on it that means others can only do it in weird roundabout ways if at all. Without more info from the OP we're just over complicating things now though anyway. Best bet is to wait and see what the graphics card situation is and go from there if necessary.

 

[Ericthegreat]

I know it is a standard feature on most Asus boards. I wonder if they have some form of restrictive patent on it that means others can only do it in weird roundabout ways if at all. Without more info from the OP we're just over complicating things now though anyway. Best bet is to wait and see what the graphics card situation is and go from there if necessary.

Pretty sure a lot of gigabyte boards have it too, but sadly it seems this board does not support q flash plus.... So op's only choice would be to borrow a 8th gen cpu, I think I have heard of gigabyte loaning people a i3 or a bios flasher, I don't know if they only do this if it's their fault or somthing though, but you could try.

 

[Mythical]

So he attempted to install hardware that was incompatible due to an out of date bios that he can't update with his current hardware that would work otherwise?

 

[Ericthegreat]

So he attempted to install hardware that was incompatible due to an out of date bios that he can't update with his current hardware that would work otherwise?

Seems it's a new build, board states it supports 9 series cpu's but in reality it only supports 8 series cpu's unless you update the bios (meaning you have to have a 8 series cpu and a 9 series cpu) a few years back this wasn't that weird, but it's weird that the board says it supports 9 series and also supports dual bios, yet doesn't support flashing without posting.