Why is Nintendo's repair service so slow?

[Harsky]

So I mentioned a while ago that my SD card reader on my Wii is broken. Not wanting to take it back to the store I bought it from and get a new one, I decided to use the Nintendo Service Centre and try and send it in. I sent the details and I'm waiting for the freepost label they were meant to send to me. This was on the 25th and I still heard nothing. Is it normal to wait that long or are they just buying time to wait until the warrenty runs out?

 

[Mewgia]

It can take about 2 weeks for them to send the label for whatever reason.It happened to me with my DS Lite...

which reminds me I need to call in for that, the L button is dying again :x

 

[coolbho3000]

My fixed Wiimote (it had bad rumble) came back in no time.

 

[Timmyhawky]

Someone once killed the plasctic which covers the GC controller slots(WS boxing, 2 close to the TV). I aspected a paid repair, but it was free and my Wii was back in 2.5 weeks.

 

[notnarb]

It's a good idea to print out the label yourself if you can. I had broken my l and r buttons but got my ds back in 3-4 days of shipping it

 

[sfunk]

I've found the Nintendo response times incredible, they gave me an account number to charge the Purolator bill to and I had my DSL back in less than a week (Four days or so). Then again, I do live like four hours away from the repair centre... Also I just have an offtopic question, do broken L and R buttons get covered under warranty or do you have to pay for that? I've always thought that was a paid repair.

 

[Mewgia]

I've found the Nintendo response times incredible, they gave me an account number to charge the Purolator bill to and I had my DSL back in less than a week (Four days or so). Then again, I do live like four hours away from the repair centre... Also I just have an offtopic question, do broken L and R buttons get covered under warranty or do you have to pay for that? I've always thought that was a paid repair.

Nope it's covered, I've done it about 4 times now heh.

/me goes to print out shipping label