Hello, I purchased a used Wii U console. When I click on the default account (one and only account) it asks me for a password which I don't have. When I try to create a new account it's asking me for a parental code. I don't have the "forgot my code" option and I can't press the home button to get any additional information. I have searched online and from what I gathered is I need an inquiry key that way I can get the parental code unlocked. But I can't get to that screen. Everytime I press the Home button, the icon appears on the top left with a line across it. I have contacted the original owner but haven't heard back. Anyone solutions?