Top screen scratched by bottom screen

Discussion in '3DS - Console, Accessories and Hardware' started by Gullwing, Apr 14, 2011.

  1. Gullwing
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    Gullwing homo

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    So, today I bought some screen protectors to apply to my 3DS but I've realised that my top screen is scratched by the frame of the touch screen... In a white background with 3D on I can see some tiny black pixels, like they are dead... It isn't really noticable with the first sight, but if you'll look closely. Can I do something about it?
     


  2. Cloak519

    Cloak519 GBAtemp Advanced Fan

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    Ehm... probably not. Nintendo say physical damage isn't covered by their warranty.
    But then... it's a design fault on their part. Hmmm.
     
  3. Gullwing
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    Gullwing homo

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    It's surely a design fault. Really they don't? Well I live in Greece, and they might cover it... Who knows...
     
  4. KingVamp

    KingVamp Great... AETHER!

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    You not putting to much pressure on the 3ds right? How do you carry it?

    No scratches on mine and keeping that way...
     
  5. dgwillia

    dgwillia The Bacon Lover

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    Happened to me on my 2nd 3DS, and i kept it in my pcoket sometimes. Returned it then got a new one with a screen protector. (No idea how though, but the 3rd one i got had a tiny little scratch on it too, but i didnt care since it was barely visible)
     
  6. Gullwing
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    Gullwing homo

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    Nope! Not at all... I'm kepping it on my pockets, but my pockets are huge, and in no way am I putting any pressure. It just happened... I'm over protective with my stuff
     
  7. KingVamp

    KingVamp Great... AETHER!

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    It might be dust and stuff from your pocket slipping through.
     
  8. Gullwing
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    Gullwing homo

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    I hold only the 3DS on my pocket and I cleaned my 3DS with a micro fiber cloth... The thing just doesn't get off
     
  9. Cloak519

    Cloak519 GBAtemp Advanced Fan

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    Well, give it a try. Email or phone them asking for information. Voice your concern that it's a design fault and not down to you [​IMG].
    If you get a replacement, stick screen protectors on it straight away.
    That's if you're that bothered by it. If not, just keep it.
     
  10. Nebz

    Nebz The N00b

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    I read of this issue before... I noticed it on mine (although it's not instantly visible) with the light on and tilted to the side. I was just looking to see if there was dust and fingerprints on my 3DS top screen and seen the 2 lines after a little bit.
    Ever since then, I've been using the material the 3DS came wrapped in [ripped] and place it in-between my 3DS whenever it's closed. So I kinda stopped it before it got any worse.
    I have tight pockets and move around a lot so I kinda had to do something ASAP lol [​IMG]
     
  11. Cloak519

    Cloak519 GBAtemp Advanced Fan

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    I'm kind of lucky here, in a way... my top screen is scratched very slightly (has no impact on gaming). But because my unit is faulty and I have to return it, I should get a replacement [​IMG].
     
  12. xile6

    xile6 GBAtemp Maniac

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    Had my 3ds for about 4days now and i dont have any marks on it. But i do see how the design or it would make the frame touch the screen. Which is just dumb
     
  13. iceissocold

    iceissocold Advanced Member

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    Guess I'm one of the lucky ones whose 3DS is perfect. Hinges are fine, no scratches by bottom screen, etc. [​IMG]
     
  14. Nollog

    Nollog GBAtemp Addict

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    I get the same effect.
    It's just moisture and/or dirt.
    You might have put the protector on over the dirt too.
     
  15. omgpwn666

    omgpwn666 Guy gamer and proud!

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    Same, I did not even know people were having problems anyways.
     
  16. spiritofcat

    spiritofcat GBAtemp Advanced Fan

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    I get greasy lines on my top screen from the frame of my bottom screen, but they are easily to remove with a microfibre cloth.
     
  17. tombot

    tombot GBAtemp Regular

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    I get this. It's super annoying, but doesn't really hurt anything.
     
  18. Wizerzak

    Wizerzak Because I'm a potato!

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    I am so glad i didn't buy a 3DS on launch now, so by the time i get one i'll know all the tricks to protect it and hopefully nintendo will have modified them slightly to prevent dead pixels etc.
     
  19. aiden.22

    aiden.22 Member

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    Had the exact same issue ( http://gbatemp.net/t288090-top-screen-scra...m-bottom-screen )

    Called Nintendo Tech and they didn't have any info about this issue but did set me up with a free repair. I advise everyone who is having the issue to call so they can document this issue and get you a repair.

    the more the people that call in and they get more info, they can setup some kind of program of it.

    Hope this helps
     
  20. KingVamp

    KingVamp Great... AETHER!

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    It not like all launch 3DS had issues. Tricks to protect it? Just protected it like you normally would. (Screen protector, case, etc. ) [​IMG]