Hey, guys and gals. For a while now my 3DS has been exhibiting some strange behaviour and I suspect there is a problem with my firmware. My system specs: O3DS XL 11.4.0-37U sys firm Luma3DS 8.0 CFW boot9strap (upgraded from a9lh just today to update to the latest Luma3DS, hoping my problems would be resolved; they were not) My 3DS can use the eShop, it can use online features of games, and some games can successfully update (Pokémon Moon, for example, will update; Animal Crossing New Leaf would not [finally got it to update after 3 hours of trying different methods of updating]). Here are my symptoms: 3DS will sometimes not wake from sleep. (I discovered the sleep switch is just a magnetic switch; I'll try a magnet next time it refuses to wake and see if that works) Updating titles seems problematic; updating will get stuck on large downloads. Certain things softlock the system, such as... Trying to close freeShop once a download has become stuck Trying to switch from "download now" to "download later" in the eShop after download progress gets stuck Putting the system to sleep once a download has become stuck Once softlocked, if I try to switch the Wi-Fi off, Rosalina will provide an error report: Error type: generic Process ID: 25 Process name: nwm Process title ID: 0x0004013000002d02 Address: 0x00103218 Error code: 0xf9606c05 My questions: Are my symptoms indicative of some specific problem, and if so, how do I solve the problem? If my symptoms are not caused my something specific that can be solved, is it possible to reinstall the firmware without losing the contents of my SD card including installed games and save data? I appreciate any advice/assistance. I will try my best to provide more information if it is needed.