Metrotitan:
As long as people don't want to try follow instructions and report results (aka: co-operate), the ball is entirely in the court of the person with the problem and there is little anyone here will be able to do to help them.
So yeah, if you don't want to try stuff, don't want to post your results (which may well spark more ideas from others), the only thing I or anyone else can really say is "send it back to where you got it, or buy a new one." (it most certainly is not uncommon to have more than one person make the same mistakes, like using wrong files and such, so just because 2 people say they have problems does not necessarily mean it is a hardware problem at all)