Problem with my 3DS

Discussion in '3DS - Games & Content' started by Rukia-san, Mar 25, 2011.

  1. Rukia-san
    OP

    Rukia-san GBAtemp Regular

    Member
    110
    6
    Apr 24, 2010
    France
    Hi,
    So, I got my 3DS and after playing around with it, I noticed 3 damaged pixels, I was a little disappointed but I can live with it... But when I tried the recorder and the mic test, it was clear that my mic doesn't work properly, what should I do now? Iirc the shop where I bought the 3DS are out of stock, I guess they will not replace it even if I ask for another one? Will they send it to Nintendo? Should I demand a refund?

    2 years ago I sent my DS lite to Nintendo repair and they changed it for another one which was worse and the bottom screen crashed... I don't trust them anymore.
     
  2. omgpwn666

    omgpwn666 Guy gamer and proud!

    Member
    2,547
    306
    Jun 14, 2008
    United States
    Florida
    Give Nintendo another chance.
     
  3. Cloak519

    Cloak519 GBAtemp Advanced Fan

    Member
    566
    2
    Oct 7, 2010
    I personally would try the store first. Maybe when they eventually get them back in stock you'll get a replacement unit.
     
  4. Kawo

    Kawo GBAtemp Fan

    Member
    400
    1
    Jul 30, 2007
    Italy
    Italy
    DS Phat - 1 dead pixel
    DS Lite - 0 dead pixel
    DSi - 1 or 2? dead pixel
    3DS - 0 dead pixel

    My policy is testing the damn thing in the shop everytime.
     
  5. Slyakin

    Slyakin See ya suckers

    Member
    4,450
    40
    Oct 15, 2008
    United States
    Soviet Slyakin
    Go to your store. Nintendo wouldn't mess up this bad.

    Your 3DS probably got thrown around in delivery, so it's a good idea to see if you can get a replacement.
     
  6. Schlupi

    Schlupi Gbatemp's Official Earthbound Maniacâ„¢

    Member
    3,985
    161
    Aug 31, 2007
    United States
    Rozen Queen Co, Chicago Branch
    It's strange... So many people say they have dead pixels I have NEVER once gotten a system new with them.

    I guess I am just really lucky. I have gotten launch systems a bunch of times...

    Try going to the same retailer, different store. Check another one that has them in stock.
     
  7. Zarxrax

    Zarxrax GBAtemp Fan

    Member
    356
    10
    Oct 5, 2005
    United States
    If the retailer doesnt have any, just keep it and play with it until they get some more in stock. You usually get 30 days or so in which you can return a product. It's better than having to ship it off to nintendo and being without it for a few weeks.
     
  8. JoyConG

    JoyConG GBAtemp Advanced Fan

    Member
    507
    0
    Jan 24, 2009
    United States
    Store first; next shipment should be really soon.

    Don't settle for something less than what you paid for
     
  9. spiritofcat

    spiritofcat GBAtemp Advanced Fan

    Member
    577
    22
    Dec 20, 2007
    I had a lot of problems with bad pixels when I first bought my original DS.
    The shop I bought it from was happy enough to exchange it though. Ended up having to exchange 2 or 3 times before I got one without any bad pixels.
     
  10. Rukia-san
    OP

    Rukia-san GBAtemp Regular

    Member
    110
    6
    Apr 24, 2010
    France
    Thank you guys,
    I'll go to the Shop today and ask them to change it, I can wait for another one if they don't have spare atm, because really if it was only the dead pixels I wouldn't mind but the mic almost don't work...
    Question: Shall I formate the 3DS and pack it back or just give it to them like that? I hope they will not refuse to change it back because I opened the box and played with the system.
     
  11. Slyakin

    Slyakin See ya suckers

    Member
    4,450
    40
    Oct 15, 2008
    United States
    Soviet Slyakin
    I'd recommend you don't format the 3DS. You have to proof that you have used it and you have seen the dead pixels yourself.
     
  12. Rukia-san
    OP

    Rukia-san GBAtemp Regular

    Member
    110
    6
    Apr 24, 2010
    France
    Thanks again [​IMG]
    I managed to get it changed but guess what? The new one has hinge issues, really can I be anymore unlucky. What's up with Nintendo? Dead pix, Hinge issues and Black Screen of Death...
    I hope tomorrow he will change it again, if not... [​IMG]
     
  13. PixlCrushr

    PixlCrushr Member

    Newcomer
    33
    2
    Feb 1, 2011
    I think I have been lucky too, as through a multitude of consoles, monitors and LCD T.V's, I have never had a dead pixel!

    Including my 3DS ^^
     
  14. thegame07

    thegame07 GBAtemp Psycho!

    Member
    3,860
    103
    Oct 16, 2006

    The only time I have had a dead pixel on anything was on my tv/monitor I'm using atm. It's right at the bottom and you can barely notice it. I couldn't be arsed sending it back to play.com.
     
  15. R2DJ

    R2DJ GBAtemp Advanced Maniac

    Member
    1,900
    15
    Jan 30, 2008
    London
    How do you if the 3DS has bad pixels? I don't know much about bad pixels as I've never encountered a gadget with such glitch.

    Thanks.
     
  16. Arras

    Arras GBAtemp Guru

    Member
    5,879
    2,711
    Sep 14, 2010
    Netherlands
    One of the pixels will never change colour.
     
  17. 10_0ARMY

    10_0ARMY THE *Original* 1 Man Army

    Member
    884
    61
    Apr 21, 2009
    United States
    Wouldn't you like to know
    Damn, I've got a DS (the original lol) and now I've got a 3DS and I've not had a problem with either of them. I hope your bad luck doesn't last cuz I know if that happend to me I'd get ticked off, but keep fighting till you get what you paid for.

    Good Luck
     
  18. regnad

    regnad Button Masher

    Member
    1,724
    353
    May 19, 2008
    I agree with this. I had a DSL, and the hinge broke after a couple of years because of, frankly, poor design on Nintendo's part. I sent it back to them, they said they could fix it for 30 bucks. In the mail a week later I got a BRAND NEW one, and it works just perfectly. Good deal.
     
  19. KingVamp

    KingVamp Great... AETHER!

    Member
    10,173
    1,894
    Sep 13, 2009
    United States
    So pretty much you got a new DSL for 30 bucks. [​IMG]

    That pretty sweet. [​IMG]
     
  20. LordSturm

    LordSturm Member

    Newcomer
    26
    0
    Apr 7, 2007
    A single dead pixel on the upper display is incredibly noticeable in 3D mode.

    I'd get it replaced.