Gaming Ordered somthing off newegg...

[KazoWAR]

So I ordered something off newegg about week ago so I can get an older computer up an running for someone. It was a Koutech IO-ASA110 IDE to SATA Device Adapter. It allows you to connect a SATA drive to an older computer that only supports IDE.
The item I received was not sealed at all. the box is completely different than the picture on the site and the sticker on the device is also different. The problem is that it did not come with the power cable. I sent an email to newegg but still no reply so far.

I have never ordered anything from newegg, is this normal for the boxes to be different? Will they send me a power cable or am I screwed?

pictures

Spoiler

My Box

Newegg's Box

My Device

Newegg's Device

Missing Power Cable

sorry for bad picture quality.

 

[trumpet-205]

I'd call Newegg and ask to return it. That Chinese word "dragon" (picture from my device) is alarming, making me think you got a Chinese cloned device.

Also make sure Newegg does NOT charge you a restocking fee for this.

Give this a try -> http://www.amazon.com/Kingwin-SATA-Bridge-...6/dp/B002SZDOM6

 

[jan777]

Is Newegg usually this unreliable? :/

 

[Nathan Drake]

Is Newegg usually this unreliable? :/

They are usually a go to place for computer parts. I'm surprised something like this happened.

 

[jan777]

Is Newegg usually this unreliable? :/

They are usually a go to place for computer parts. I'm surprised something like this happened.

Yeah me too. I was planning to buy all the part for a PC im going to build from there but now I kinda got scared.

 

[trumpet-205]

Is Newegg usually this unreliable? :/

Not usually. I recently ordered some parts from Newegg and they are all fine. I'm really surprised that Newegg is selling a Chinese cloned device.

 

[FireEmblemGuy]

It really depends more on the supplier than NewEgg. They're usually pretty good about replacements or refunds if they end up selling you a shoddy product.

 

[Rydian]

Yeah I've never had this sort of issue and I've been ordering from them for years... in fact I think this is the first I've heard of this.

Looks like one of their suppliers is a liar.

 

[thela_kid]

i've purchased over 35 items with newegg with a total value far over 3000 bucks. this is NOT normal, newegg is usually amazing with their quality prices and quick shipping. im actually appalled this happened.

 

[KazoWAR]

Ok update.

After a few emails Newegg told me they did not have any extra cables in stock and that i need to go to the manufacture. just got my reply from them after a few days and they pretty much told me i was going to have to pay for it

. I sent them a reply about how i shouldn't have to since it was meant to be in the box and that on Newegg it says there is a 30 days warranty for parts. lets see how it turns out.

 

[hatredg0d]

if the company wont supply one for free, i would eat the shipping costs and return it to newegg.
iv spent close to two grand at new egg within the last 2 years, only received one bad item. sucks this happend to you your first time.

 

[Giggtysword344]

I hope you get your money back Dude

 

[KazoWAR]

Ok Cool just got email back and after i showed i got it a few days ago they said i will get the cable for free