Despite a strong console launch, the Nintendo Switch has been plagued with a few issues. One of the more blatant problems being the way that many people are dealing with their left Joy-Cons desyncing, or just being relatively unstable, in terms of connection. Nintendo even made a statement on the matter, claiming it's not a widespread problem, yet still admitting to the issue existing.

At Nintendo, we take great pride in creating quality products and we want our consumers to have a positive experience. It is common with any new innovative consumer technology for consumers to have questions, and Nintendo Switch is no exception. There are no widespread technical problems, and all issues are being handled promptly, including the reports regarding the left Joy-Con Bluetooth connection. To best support our customers, we continuously update the online consumer support site and provide real-time answers to the questions we are receiving. We want our consumers to get up and running quickly to have fun with Nintendo Switch, and if anything falls short of this goal we encourage them to contact Nintendo’s Consumer Service team. For help with any hardware or software questions, please visit: http://support.nintendo.com.

Luckily, though, it seems like there's a fix for those experiencing this issue. Over at the tech related website, CNET, their writer sent their Joy-Con to be repaired at Nintendo. Afterwards, he opened it up, to see if any obvious changes were made. The left Joy-con desync conundrum has been attributed to signal interference with the antenna. In order to fix that, Nintendo applied a piece of conductive foam to his controller, completely fixing the problem. Interestingly, he proceeded to purchase another Joy-Con for comparison, finding that the circuit board has an entirely new manufacturing code, and works perfectly out of the box, hinting to the fact that Nintendo may have fixed what was wrong with the Joy-Cons now. Those that still have the issue are urged to contact Nintendo's support in your region for a repair.

Source

 

[Manurocker95]

Nice news! Never had desync issue with my J-Cons but it's good to know.

 

[StarTrekVoyager]

That's a good thing. See the little black square in the bottom-right corner? That's conductive foam, and that repairs the thing. Additional detail: Ninty will only take 1 week to replace your Joy-Con, and all the bundles & JoyCons sold from now on Amazon are fixed.

 

[Thomas83Lin]

http://gbatemp.net/threads/nintendo-fixed-joy-con-connection-issue-with-just-a-foam.465343/

why wasn't this thread posted to the front page instead of making a new thread? are you guys fighting over news.lol

 

[Chary]

http://gbatemp.net/threads/nintendo-fixed-joy-con-connection-issue-with-just-a-foam.465343/

why wasn't this thread posted to the front page instead of making a new thread? are you guys fighting over news.lol

Because I don't really bother to check the Switch section here at all, neither the USN.

 

[WiiUBricker]

http://gbatemp.net/threads/nintendo-fixed-joy-con-connection-issue-with-just-a-foam.465343/

why wasn't this thread posted to the front page instead of making a new thread? are you guys fighting over news.lol

It's ok. Only good news deserve to be on the frontpage and Chary's news are better.

 

[sarkwalvein]

Well, contacting Nintendo right now... If the waiting time for talking with customer support doesn't drive crazy.

 

[GerbilSoft]

Supposedly the one-wire fix resulted in a signal stronger than even the Joy-Con R, but the foam option is a good choice if you don't want to void your warranty.

 

[Pluupy]

http://gbatemp.net/threads/nintendo-fixed-joy-con-connection-issue-with-just-a-foam.465343/

why wasn't this thread posted to the front page instead of making a new thread? are you guys fighting over news.lol

Because Chary's has the Temp news format, I suppose.

 

[The Real Jdbye]

Supposedly the one-wire fix resulted in a signal stronger than even the Joy-Con R, but the foam option is a good choice if you don't want to void your warranty.

My left joycon has connectivity issues so bad it makes any game unplayable in docked mode. It gets really annoying really quickly and I'm not willing to wait for a repair, I'd rather use it in handheld mode than be unable to play it for possibly weeks.
I'm not even sitting that far away from the Switch and the only thing between it and me is my laptop.
I'm honestly considering just doing the one-wire fix, the left Joy-Con isn't that expensive to replace anyway.
Only problem is my triwing screwdriver is far too large and doesn't grip the screw at all. Someone suggested to use a small philips head screwdriver and said it will work, but I don't want to strip the screw. I'll probably give it a try anyway, but try not to strip the screw so badly that I won't even be able to remove it with a triwing screwdriver.
I want to have it fixed before the Splatoon Global Testfire this weekend.

 

[Xabring]

I have not issue with the Left joycon desyncing, but Glad to know that there is a official fix now! Might not solder a new antenna (a simple copper wire) to the joy con at all.

 

[RemixDeluxe]

So is this the recall we've all been waiting for?

Now I'm waiting to see what they have to say about the dock, hope that doesn't get swept under the rug.

 

[Yil]

Well, contacting Nintendo right now... If the waiting time for talking with customer support doesn't drive crazy.

There isn't any.

 

[froggestspirit]

Day 1 update for the joycon

 

[sarkwalvein]

There isn't any.

Lol, I was 30 minutes in the waiting line.

 

[linuxares]

Better than Apples solution that said "Don't put your finger there" on the iPhone 4.

 

[Yil]

Lol, I was 30 minutes in the waiting line.

It never took me over 10 seconds to reach support. Or maybe that's cause I live in Canada instead of Europe.

 

[linuxares]

Can't you simply email them if you have an issue with the controller?

 

[sarkwalvein]

It never took me over 10 seconds to reach support. Or maybe that's cause I live in Canada instead of Europe.

Well, perhaps it was because I am in Germany and I asked for them to speak to me in English please. (I kind of suck at German)
In the end when they finally got to me they started by telling me "we only give support in German", to what I said "Well, no problem, lets go about it in German"... but perhaps they were delaying it because of that.

Can't you simply email them if you have an issue with the controller?

Yes, and they actually give support in English if it is by email... But emails tend to be replied the next day, and I just wanted to chat now.

 

[linuxares]

Well, perhaps it was because I am in Germany and I asked for them to speak to me in English please. (I kind of suck at German)
In the end when they finally got to me they started by telling me "we only give support in German", to what I said "Well, no problem, lets go about it in German"... but perhaps they were delaying it because of that.

Yes, and they actually give support in English if it is by email... But emails tend to be replied the next day, and I just wanted to chat now.

Oh German... why don't you wanna speak english?
True, I think it's Nintendo UK that takescare of the support over Email. I actually don't know how it works for me, because it's a third party that is a general distributor for Nintendo since the Game & Watch, they're called Bergsala and handle all with Nintendo in Scandinavia.
I have a feeling if I RMA, it will probably sent to a service center in Germany. Seems to very common with a lot of technical parts and especially with laptops.