Nintendo potentially fixes left Joy-Con desync issue

Discussion in 'Switch - Console, Accessories and Hardware' started by Chary, Mar 22, 2017.

  1. Chary
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    nintendo-switch-joy-con-board-2.jpg

    Despite a strong console launch, the Nintendo Switch has been plagued with a few issues. One of the more blatant problems being the way that many people are dealing with their left Joy-Cons desyncing, or just being relatively unstable, in terms of connection. Nintendo even made a statement on the matter, claiming it's not a widespread problem, yet still admitting to the issue existing.

    Luckily, though, it seems like there's a fix for those experiencing this issue. Over at the tech related website, CNET, their writer sent their Joy-Con to be repaired at Nintendo. Afterwards, he opened it up, to see if any obvious changes were made. The left Joy-con desync conundrum has been attributed to signal interference with the antenna. In order to fix that, Nintendo applied a piece of conductive foam to his controller, completely fixing the problem. Interestingly, he proceeded to purchase another Joy-Con for comparison, finding that the circuit board has an entirely new manufacturing code, and works perfectly out of the box, hinting to the fact that Nintendo may have fixed what was wrong with the Joy-Cons now. Those that still have the issue are urged to contact Nintendo's support in your region for a repair.

    :arrow: Source
     


  2. Manurocker95

    Manurocker95 Game Dev & Pokémon Master

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    Nice news! Never had desync issue with my J-Cons but it's good to know.
     
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  3. StarTrekVoyager

    StarTrekVoyager Soon™

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    That's a good thing. See the little black square in the bottom-right corner? That's conductive foam, and that repairs the thing. Additional detail: Ninty will only take 1 week to replace your Joy-Con, and all the bundles & JoyCons sold from now on Amazon are fixed.

    [​IMG]
     
    Last edited by StarTrekVoyager, Mar 22, 2017
  4. Thomas83Lin

    Thomas83Lin Retro Gamer

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  5. Chary
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  6. WiiUBricker

    WiiUBricker Insert Custom Title

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  7. sarkwalvein

    sarkwalvein Professional asshole at GBATemp

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    Well, contacting Nintendo right now... If the waiting time for talking with customer support doesn't drive crazy.
     
  8. GerbilSoft

    GerbilSoft GBAtemp Addict

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    Supposedly the one-wire fix resulted in a signal stronger than even the Joy-Con R, but the foam option is a good choice if you don't want to void your warranty.
     
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  9. Pluupy

    Pluupy Woof!

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  10. The Real Jdbye

    The Real Jdbye Always Remember 30/07/08

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    My left joycon has connectivity issues so bad it makes any game unplayable in docked mode. It gets really annoying really quickly and I'm not willing to wait for a repair, I'd rather use it in handheld mode than be unable to play it for possibly weeks.
    I'm not even sitting that far away from the Switch and the only thing between it and me is my laptop.
    I'm honestly considering just doing the one-wire fix, the left Joy-Con isn't that expensive to replace anyway.
    Only problem is my triwing screwdriver is far too large and doesn't grip the screw at all. Someone suggested to use a small philips head screwdriver and said it will work, but I don't want to strip the screw. I'll probably give it a try anyway, but try not to strip the screw so badly that I won't even be able to remove it with a triwing screwdriver.
    I want to have it fixed before the Splatoon Global Testfire this weekend. :unsure:
     
  11. Xabring

    Xabring GBAtemp Regular

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    I have not issue with the Left joycon desyncing, but Glad to know that there is a official fix now! Might not solder a new antenna (a simple copper wire) to the joy con at all.
     
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  12. RemixDeluxe

    RemixDeluxe GBAtemp Psycho!

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    So is this the recall we've all been waiting for?

    Now I'm waiting to see what they have to say about the dock, hope that doesn't get swept under the rug.
     
  13. Yil

    Yil GBAtemp Advanced Maniac

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    There isn't any.
     
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  14. froggestspirit

    froggestspirit D/P/Pt Demix Guy

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    Day 1 update for the joycon
     
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  15. sarkwalvein

    sarkwalvein Professional asshole at GBATemp

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    Lol, I was 30 minutes in the waiting line.
     
  16. linuxares

    linuxares GBAtemp Psycho!

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    Better than Apples solution that said "Don't put your finger there" on the iPhone 4.
     
  17. Yil

    Yil GBAtemp Advanced Maniac

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    It never took me over 10 seconds to reach support. Or maybe that's cause I live in Canada instead of Europe.
     
  18. linuxares

    linuxares GBAtemp Psycho!

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    Can't you simply email them if you have an issue with the controller?
     
  19. sarkwalvein

    sarkwalvein Professional asshole at GBATemp

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    Well, perhaps it was because I am in Germany and I asked for them to speak to me in English please. (I kind of suck at German)
    In the end when they finally got to me they started by telling me "we only give support in German", to what I said "Well, no problem, lets go about it in German"... but perhaps they were delaying it because of that.
    Yes, and they actually give support in English if it is by email... But emails tend to be replied the next day, and I just wanted to chat now.
     
  20. linuxares

    linuxares GBAtemp Psycho!

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    Oh German... why don't you wanna speak english?
    True, I think it's Nintendo UK that takescare of the support over Email. I actually don't know how it works for me, because it's a third party that is a general distributor for Nintendo since the Game & Watch, they're called Bergsala and handle all with Nintendo in Scandinavia.
    I have a feeling if I RMA, it will probably sent to a service center in Germany. Seems to very common with a lot of technical parts and especially with laptops.