Has anybody heard or read anything about an upcoming firmware?
actually, we may be getting something very soon...
blast from the past
http://forums.ds-xtreme.com/showthread.php?t=4215 I think post #10 is the banger, last few paragraphs...
QUOTEWe address issues at their core. We stand by anything that goes wrong, whether it's our fault or not. We care for our customers and we do our best to support them anyway possible.
Maybe you are right, maybe we should downplay issues or neglect them like most companies do...... It would definately help our "reputation"
Then again, that would be at the cost of the consumer. And to be honest, that is a trade-off I personally would not stand for. I rather have "DS-X" have a bad reputation due to acknowledging issues and openly talking about them, than not doing so to save our "reputation" but upset many customers.
In the end, I care for our customers the most, not our reputation or if I am popular. I want you guys to have a device that works properly that you enjoy, and if it means that we lose reputation due to that, heck, thats a small price to pay compared to making even "only" one customer smile because you fixed their DS-Xtreme or helped them get it up and running properly.