I recently got an Android tablet (An eMatic EGD213-BL) from a family member, and it won't progress past the boot animation. It has never been rooted or modified in any way. I tried a factory reset (through recovery) and nothing happened. I got in contact with eMatic Customer Support, and they think it's defective. They want to replace it, however, they need the proof of purchase, which I don't have as I got this tablet from a family member. I should also note that this device was on factory settings when this happened. (AKA it was ready for first boot.) Help please. Is it permanently bricked?