I bought my Acekard 2.1 at 4coolday and it takes Approx. 2 weeks to get to my door from the day they "shipped" it. I had no tracking number whatsoever, but hey, it was free shipping so Im not complaining about the shipping part THAT much. Strike One I open it up, reformat my SD card with the panasonic formatter tool, and slap AKAIO on there, and the card is faulty. (Not going into that too much, I already made a separate thread for that.) Yes, I do know for a fact now that it IS faulty. Strike Two I contacted 4coolday in 2 different emails within 5 days to set up my refund, and I have not gotten a response one. THIS is unacceptable. I know others had good experiences with 4coolday, but when a retailer Doesn't even acknowledge that they even received my email, this cheeses me off to no end. Strike 3 Bottom line, I will NOT be dealing with 4coolday again. score: 3/10 Edit: If youre wondering about my first experience, it took them nearly 4 days to even ship my order. It was "proccessing" the whole time, so I wrote them an email wondering wtf was going on, since they already took the money out of my account on the first day, they didnt contact me back for nearly 3 days. I then wrote my not-so-nice first review, and only THEN did they respond to me on the same thread as my review...not in the email. And they didnt even give me factual information, they told me my "E-check" hasnt cleared yet, when I payed with paypal.