I just need to rant/vent. About a month ago, I discovered on a forum that people found if they make an account in a specific region, that some Xbox Live Arcade games showed up as free along with a full retail game or two. I made a new account and was indeed able to download some games for free. I thought nothing of this as I wasn't hacking anything to obtain them and Microsoft has said before that if they mistakenly put something up for free, then enjoy the free game. A guy on Twitter even asked the official Xbox Support if he would get banned for downloading the free games, to which they replied, "No but mismatched regions is not supported or recommended. ^ST". He was then banned anyway. The results have been pretty random. Some have not been banned at all, most had their console banned, and some like me had both their console and gamertag banned. This means I am unable to connect to Xbox Live at all on my console, including online multiplayer, or even downloading a title update to a game I own that fixes bugs in the game. Even if I bought a new Xbox, I would be unable to transfer my gamertag and liscenses over to it, so everything I had purchased would be gone. I have been a loyal Microsoft customer for 5 years and have spent over $2500 on the console and own 72 retail games, 73 XBLA games, and 89 pieces of DLC. I have gone through all the channels I can think of to get this ban overturned, but have had no success. While I understand why action was taken against me, I do not understand why I was randomly given the most severe ban they have. I will quote all communications I have had with Microsoft below. I first posted a message on their official forum in the category made for inquiring about bans. The forum states a response should be received with 1 business day. I waited a few days and received no response. (I am unable to quote this post as messages must first be approved before they even show up and mine never was, however, it was very similar to the following email I sent). Knowing Microsoft's phone support would be unable to help me, I resorted to an executive email carpet bomb to 8 of Microsoft's top executives: I heard back the following morning: After 4 business days had passed with no follow up, I emailed her back: I received the following reply: Finally, I replied with the following: I received the following email back and it appears they are done talking with me at this point: So, Microsoft has told me they no longer want my money and don't care because they are Microsoft and have a billion dollars. I was going to get an Xbox One next gen (even though I thought the PS4 was the better buy, I really like Microsoft exclusive games), they have just made sure it is now going to be a PS4. This is just so frustrating that Microsoft can so totally decide to take away everything you have digitally purchased and so totally cripple your system.