I asked the previous user for e-mail confirmation and he forgot both e-mail and password. Because I need to use the fixing app thing in the eshop, but unfortunately, I can only browse "app updates" I don't know why, but I think it has something to do with confirming email. Can't delete the account because he don't know the freaking password, so I decided to just format the system without losing saves and cfw files (if possible, I also don't want to remove games and apps because installing cia files is a pain). Please help!