Contracts must be fair
The standard contract terms used in the course of your business, whether they are called 'terms and conditions' or are part of a detailed contract, have to be fair.
Under EU law, standard contract terms
must not:
- be contrary to the requirement of good faith;
- disadvantage consumers (in terms of rights & obligations), in relation to sellers/suppliers.
You must act in good faith, taking the consumers' legitimate interests into account, by dealing fairly and equitably with them.