EU Users: Super Ban - GDPR Template

Discussion in 'Switch - Exploits, Custom Firmwares & Soft Mods' started by biggyd, Aug 27, 2018.

  1. biggyd
    OP

    biggyd Member

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    Aug 27, 2018
    Netherlands
    I have something us EU Citizens can try. I believe this data collection is going against the privacy laws in the EU.

    If you have been "Superbanned" and you can not update your hardware device that you paid 'money' for. You could start with this:

    Please see the Nintendo site for the proper mail. As it is a GmbH (Germany) you could do it to "info@nintendo.de" but there are more emails, check your local site.

    Belgium: contact@nintendo.be
    Germany: info@nintendo.de
    Spain: contact@nintendo.es
    France: webmaster@nintendo.fr
    Italy: info@nintendo.it
    Netherlands: contact@nintendo.nl
    Austria: info@nintendo.at
    Portugal: utilizadores@nintendo.pt
    Switzerland: info@nintendo.ch
    UK & Ireland: customer-support@nintendo.co.uk

    Or my regular mail:

    Nintendo of Europe GmbH
    Herriotstrasse 4
    D-60528 Frankfurt am Main
    Germany


    Request to see the Data they have of your Device (GDPR Data Request):

    ------------------------------------------------------------------------------------------------------------------

    GDPR Data Request
    ------------------------------------------------------------------------------------------------------------------

    Extra Info:

    Do not forget to change the Date & "#######"

    You can also add your eshop email or other info (if you have a Nintendo account) if you wish. They are required to give you all the data they have.

    This way you can request to see the Data Nintendo has of you.

    After this, you could go to the next step and request that Nintendo deletes all data they have (meaning the block) from their server. If you still get the error, this means that they have not.

    Request to delete the Data they have of your Device (GDPR Erasure request):

    ------------------------------------------------------------------------------------------------------------------

    GDPR Erasure request
    ------------------------------------------------------------------------------------------------------------------

    Good luck and godspeed.

    Make sure you are an EU citizen & bought it in the EU (they will be able to check that on the serial).

    Why would they get nervous about this you may ask?

    ------------------------------------------------------------------------------------------------------------------

    GDPR fines info:

    If there is one thing that people know about the GDPR it's that GDPR fines(administrative fines) can go up to 20 million Euros or 4 percent of annual global (note global!) turnover, whichever of both is highest.
    They are not going to risk this for a banned account.

    ------------------------------------------------------------------------------------------------------------------

    Guarantees?

    Absolutely none. What do you have to lose? (Except for time, but I've minimized this for you).

    Some people in this topic have magic-8-balls and a glass ball to see the future. Or have a 20 year law degree and such to know everything. My advise, ignore them. Commenting without having it tried out is utterly useless.

    One personal friend of mine has done a data request, I'll post some of those results here once he gets an answer.

    ------------------------------------------------------------------------------------------------------------------


    Some Feedback & Interesting info:

    Comment: Nintendo owns the games. Reply ->
     
    Last edited by biggyd, Aug 27, 2018
  2. guitarheroknight

    guitarheroknight 1.6180339887

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    Nov 9, 2014
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    Grand Line
    There's no fuckery in Europe! B-)
     
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  3. Nightflash

    Nightflash Member

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    Jan 14, 2018
    Germany
    Though I would be delighted if this actually turns out to be working the way you intend it to be, I highly doubt they will kindly grant your request as in "You asked for it, here we will reverse your ban even though you heavily violated our Terms of Service" ;)

    Edit: I never fully read their ToS (I mean who did and still remembers?) but I guess they are protecting their butt against anything like this. Or at least they will in the next ToS update :rofl:
     
    Last edited by Nightflash, Aug 27, 2018
  4. antiNT

    antiNT a.k.a Johnny El Pollo Loco

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    That's intersesting, have you sent the mail to Nintendo already ?
     
  5. wurstpistole

    wurstpistole Proud TX supporter

    Member
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    Nov 19, 2015
    Gambia, The
    I was thinking for one second that this way I am essentially giving away who I am, and they know who pirated stuff on their console. Making me a target.
    Then again, my account is linked to the console in question anyway, fully with mail adress and credit card information.
     
  6. barronwaffles

    barronwaffles GBAtemp Regular

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    May 15, 2014
    Syria
    Although I don't think it has been legally contested yet I think you need to spend more time studying the GDPR and what is considered to be 'Personal Data' under it.
     
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  7. biggyd
    OP

    biggyd Member

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    Aug 27, 2018
    Netherlands
    It does not matter if you voilated their ToS. They can sue you, or whatever, sure. But they are required to give you access to your data.

    Edit: On your edit, they can update their ToS however they want. The GDPR rule always outweights any ToS. Or else every company would have updated their ToS before the GDPR and would have made it all useless. ;-)

    I have not. This is just advice to people who wish to do so. It is more like "What do you have to lose?"
     
    Last edited by biggyd, Aug 27, 2018
  8. Nightflash

    Nightflash Member

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    Jan 14, 2018
    Germany
    Yes, I didn't question the access to our data but I meant the ban reversal
     
  9. ghjfdtg

    ghjfdtg GBAtemp Regular

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    Jul 13, 2014
    Here is why this won't work: The data stored about the state of your console is not your personal data. It's data about your console.

    They will happily delete any telemetry data but they won't take your cert from the blacklist.
     
  10. biggyd
    OP

    biggyd Member

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    Aug 27, 2018
    Netherlands
    We bought a device from Nintendo, and probably also some cartriges of games. We are by law allowed to update this. They cannot block us because they see something on their servers. ToS or not. They could go to court and the court may decide on this. But not them. Of course they are just blocking it and expect little to no resistance.

    — Posts automatically merged - Please don't double post! —

    The cert is on your switch, which you bought. Meaning your data. They have to delete it from their blacklist. If they do not, they are not complying with the GDPR removal request. What they could do, is get everyone to court, have a long case, trying to prove that they are doing something illigal bla bla bla. They could lose or win, but one thing would be for sure, they will lose money. This is the EU, not US. So people are not paying millions in fines. The consumer is safe.
     
    Last edited by biggyd, Aug 27, 2018
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  11. ghjfdtg

    ghjfdtg GBAtemp Regular

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    Jul 13, 2014
    Whatever. Try to fight in court and i guarantee you will lose. It's not worth the effort trying to get unbanned.
     
  12. Kukielka

    Kukielka GBAtemp Regular

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    Jul 11, 2018
    Germany
    Here's the thing, this will do absolutely nothing. Why?
    GDPR restricts the data collection of personal information.
    The serial# of the console ist not personal info.
    They can still collect data as long as no IPs are attached to the log e.g.
    They can still save the serial# and tag is as banned.
     
    Last edited by Kukielka, Aug 27, 2018
  13. Cyan

    Cyan GBATemp's lurking knight

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    Oct 27, 2002
    France
    Engine room, learning
    it's not your data, you only have a temporary license to use it. you paid for the license to play a game, not the game's data.
    you lost that license's right by going against their TOS.

    Also, you are not fully blocked to update your own hardware, you can update it with a game cartridge. they only restricted network access to their servers because again you didn't follow their code of conduct.

    GRPD is about telling you what they do with your personal information.
     
    Last edited by Cyan, Aug 27, 2018
  14. c80

    c80 Banned

    Banned
    2
    Jun 1, 2018
    Germany
    This won't work because GDPR protects only personal data.

    Die DSGVO schützt nur PERSONENBEZOGENE Daten. Das kann also niemals funktionieren.
     
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  15. biggyd
    OP

    biggyd Member

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    Aug 27, 2018
    Netherlands
    It will not get that far (court). This topic is more something you 'could' do. It has no guarantees. But it is better than nothing.

    As mentioned, you could put your email info in there for your Nintendo account. The GDPR data request will force them to give you all data they have on your account. Again as above, it is something, better than sitting and doing nothing. What do you have to lose?
     
  16. Kukielka

    Kukielka GBAtemp Regular

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    Jul 11, 2018
    Germany
    Time. You waste Time.
     
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  17. biggyd
    OP

    biggyd Member

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    Aug 27, 2018
    Netherlands
    And how do you update your game (cart)?

    Sure, that is your opinion, be optimistic or pessimistic. Freedom of choice.
     
  18. Kukielka

    Kukielka GBAtemp Regular

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    Jul 11, 2018
    Germany
    Most do it via Tinfoil / Devmenu and install the NSP manually.
    I update via SXOS cause Nintendo seems to not ban me since I use my own legit card dumps.

    Not beeing optimistic, nor pessimistic. This is realism. I work in this kind of business myself. A ban is a ban. There is no magical keyword you have to say to get unbanned.
     
    Last edited by Kukielka, Aug 27, 2018
  19. c80

    c80 Banned

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    Jun 1, 2018
    Germany
    That's not an opinion, that's a fact. I think you don't understand GDPR
     
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  20. Cyan

    Cyan GBATemp's lurking knight

    Global Moderator
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    Oct 27, 2002
    France
    Engine room, learning
    the game update is maybe not part of their obligation to deliver to you. you bought the game, not the updates.
    the only issue could be with games you buy on cart but can't play AT ALL if you don't complete the data (L.A Noir, Banner saga 3), but it should be clearly mentionned on the cartridge's box that you NEED network access to get full game.
    if you buy it but are banned, not their fault, unless it's not written on the box.

    then, yeah, if you are banned after buying one of these games with mandatory connection to start it, if you format, and lose your SD, then you can't get it back. that's another story. I don't know about it. just try asking them.
     
    Last edited by Cyan, Aug 27, 2018
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