I just exchanged mine today at GameStop. The person that I showed it to noticed that the d-pad did feel pretty bad in the diagonal directions. I even had my friend bring his DSi with perfect d-pad to compare it to. Funny thing is the manager said my defective DSi feels fine, but thankfully the person I was showing my DSi to let me exchange it. He even said his d-pad felt difficult to press into the diagonal directions, and his is black, so it was just a coincidence me and my friend's blue DSi's d-pads were being faulty. Sadly, the manager wouldn't let my other friend with the blue DSi exchange his. The manager was the first one to check it out, and he said it's fine, but the person who first helped us noticed that the d-pad was a bit like mine, but not as worse. I'm sure he wanted to exchange it to help my friend out, but the manager didn't seem like he wanted him to let my friend exchange it at all. Oh well, this is the first & last time I'll be getting any type of console from GameStop. They're just too picky (except for the first guy who helped me). Thanks to the person helping us out and for exchanging my DSi, even though you probably won't read this lol. My DSi is perfect and I'm happy.