Early this week I bought an iPod touch at a store thinking I could return it, I go to return it at the store and they tell me the item can not be returned because it has been open. Do you guy's think this policy is fair?
Yes.
You could've dropped it in water, hacked it which voids it's warranty or whatever similar
Would you for example, buy a set of underwear that has been worn before and then returned to the store?
Early this week I bought an iPod touch at a store thinking I could return it, I go to return it at the store and they tell me the item can not be returned because it has been open. Do you guy's think this policy is fair?
Early this week I bought an iPod touch at a store thinking I could return it, I go to return it at the store and they tell me the item can not be returned because it has been open. Do you guy's think this policy is fair?
Yes.
You could've dropped it in water, hacked it which voids it's warranty or whatever similar
Would you for example, buy a set of underwear that has been worn before and then returned to the store?
Comparing underwear to electronics.
Ok then.
Now introducing iPanties
(...) California law requires that retailers who have a policy of not providing a cash refund, credit or exchange when an item is returned with proof of purchase within 7 days of purchase must inform consumers about their refund policies by conspicuously placing a written notice about their policies, in language that consumers can understand, so that it can be easily seen and read. Some companies may limit exchanges or returns for credit or refunds on all, or some products. Some may not allow exchanges or returns for credit or refunds at all. But whatever the limitation, it must be conspicuously disclosed. Before making a purchase, carefully check the store's policy. (...) The policy must be displayed either at each entrance to the store, at each cash register and sales counter, on tags attached to each item, or on the company's order forms, if any. A return policy printed only on a receipt, for example, is not sufficient. If a store violates this law (California Civil Code section 1723), the purchaser can return an item for a full refund within 30 days of purchase.
~http://oag.ca.gov/consumers/general/refund_policies
Depending on the country you live in, Trade Standards may or may not regulate these issues. The fact that your item has been opened is irrelevant unless there's some obvious damage to the item that you've caused.
Since you live in the States, each state regulates its own Return Policies. It'd be helpful if you mentioned which State you bought the item in and whether or not you have the receipt.
For example, here's an excerpt of Californian official return policy:
refund/exchange policy
Most unopened items in new condition returned within 90 days will receive a refund or exchange. Some items have a modified return policy. Those items will show either a “return by” or "return within" day range under the item on your receipt or packing slip and in the "Item details, shipping" tab if purchased on Target.com. Items that are opened or damaged or do not have a packing slip or receipt may be denied a refund or exchange. All bundled items must be returned with all components for a refund. (...)
exceptions (...)
The following items must be returned within 30 days: netbooks, laptops, eReaders, tablets, cameras, camcorders, digital audio players, GPS systems, video game hardware, personal DVD players, and no-contract cell phones.
~http://www.target.com/HelpContent?h...gets_return_policy/targets_return_policy.html
Return Method:
This item can be returned to any Target store or Target.com.
http://www.target.com/p/apple-ipad-...-a/-/A-14213694#prodSlot=medium_1_1&term=iPad