Blue Screen of Death problems

Discussion in 'Computer Hardware, Devices and Accessories' started by MindC0ntroll, Sep 16, 2012.

Sep 16, 2012
  1. MindC0ntroll
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    Newcomer MindC0ntroll Advanced Member

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    Yeah, I have a BSOD problem

    I seem to be having crashing issues lately on my computer. Mozilla keeps crashing, Flash keeps crashing and I've gotten two Blue Screen of Deaths, one a few days ago and the other one just a few minutes ago from typing this. They may be crashing from different issues completely unrelated but I think it has something to do with my computer itself (probably a virus/trojan?)

    Anyway, windows told me that it's a driver problem. But I don't know which one. The last changes I've made to my computer were a graphics card (NVIDIA GTX 560 ti) and the driver installations for it. I remember that Windows Update downloaded an Nvidia display driver and afterwards, the screen turned blue (not Blue screen of death). I deleted and reinstalled the driver from the main site. (Note, I never had another graphics card installed before, so I have no old drivers to delete)

    I assumed everything seemed to be working fine (since I was able to play the Just Cause 2 demo with no issues whatsoever) but then I got my first Blue screen of death. I stupidly restarted the computer and since Windows loaded normally, I thought the issue was gone (yeah, facepalm I know)

    A few days later, I received my second Blue screen of Death. So now I definitely have to do something about it.

    Here are the problem details

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1a
    BCP1: 0000000000041287
    BCP2: 0000000000000030
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\091712-26005-01.dmp
    C:\Users\NewOwner\AppData\Local\Temp\WER-36270-0.sysdata.xm

    Yeah...need help...
     


  2. Foxi4

    Reporter Foxi4 On the hunt...

    pip
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    Run a memtest with at least 7 passes, report your findings.

    BSOD 1a is a Memory-related issue, so your RAM may be failing, it may have insufficient or excessive voltage setting or it may be keeling over. Alternatively, your HDD decided to play funny buggers with you.

    If neither of those check-out, it could indeed be the driver, but better safe than sorry.
     
  3. MindC0ntroll
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    Newcomer MindC0ntroll Advanced Member

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    Do you mean that the RAM itself might not be compatible with my motherboard or is it just not properly installed? (RAM isn't pushed in all the way onto the motherboard)
     
  4. Foxi4

    Reporter Foxi4 On the hunt...

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    I meant that it may be failing. Physically dying on you. It may be in first stages of becoming broken. The fact that you recently installed drivers that Windows violently rejected is a gleaming beam of hope though, so I want you to scan the RAM with a bootable CD of memtest to make sure. You'll also want to use an HDD scanner afterwards, that's why I'll recommend Hiren's Boot CD which contains all the tools you will need.

    If those don't show any hardware failures, it's a matter of the driver and the driver alone. You can work from there by using the Windows CD/DVD and its repair functions.
     
  5. Rydian

    Member Rydian Resident Furvert™

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    C:\Windows\Minidump\091712-26005-01.dmp

    Upload that to a file hosting site for us. You'll likely need to copy the file to the desktop, then upload the copy.
     
  6. MindC0ntroll
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    Newcomer MindC0ntroll Advanced Member

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    Uh... what for exactly?
     
  7. Foxi4

    Reporter Foxi4 On the hunt...

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    I guess a peak won't hurt, yeah.

    EDIT: That's the error dump - it contains a more specified report on what went wrong.
     
  8. MindC0ntroll
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    Newcomer MindC0ntroll Advanced Member

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    Okay, so first memtest on a bootable CD, then "Hiren's Boot CD" and if there are no failures, I use the Windows 7 installation disc's repair functions?
     
  9. Foxi4

    Reporter Foxi4 On the hunt...

    pip
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    It would be best if you do what Rydian says first, actually.

    Hiren has a copy utility built-in, once you boot it, you should be able to copy that file onto removable storage and then upload it from somewhere... unless you can still boot normally, that is - then it's easy-peasy. Also, Hiren has the memtest built-in, so no need for two CD's.
     
  10. MindC0ntroll
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    Newcomer MindC0ntroll Advanced Member

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    Would mediafire be cool?
     
  11. Rydian

    Member Rydian Resident Furvert™

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    Yeah that works.
     
  12. MindC0ntroll
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    Newcomer MindC0ntroll Advanced Member

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    Uploaded the file. But who do I share it with, or do I provide a link?
     
  13. Rydian

    Member Rydian Resident Furvert™

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    Yeah just post the link, there's no personal info in it.
     
  14. MindC0ntroll
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    Newcomer MindC0ntroll Advanced Member

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    http://www.mediafire.com/?68n2z77dw34zo46
     
  15. Rydian

    Member Rydian Resident Furvert™

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    Yeah there doesn't appear to be any third-party software involved, I'd wager the RAM or the video card.
     
  16. MindC0ntroll
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    Newcomer MindC0ntroll Advanced Member

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    So it's not the drivers but the RAM or graphics card? Great...
     
  17. Foxi4

    Reporter Foxi4 On the hunt...

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    Just run the scans - this may be a false alert.
     
  18. MindC0ntroll
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    Newcomer MindC0ntroll Advanced Member

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    I got another BSOD

    http://www.mediafire.com/?6116n0xqurm595p - Link to dump file

    Problem details:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: a
    BCP1: 0000000000000000
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF80002A7A414
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    I'm still downloading Hiren's Boot CD, so I haven't checked for any system or hardware failures yet
     
  19. Rydian

    Member Rydian Resident Furvert™

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    That crash is happening right in the windows kernel (not a third-party driver) too. In these cases it's often hardware or OS corruption. Like Foxi said try a memory test because it may just be a bad stick or something.
     
  20. MindC0ntroll
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    Newcomer MindC0ntroll Advanced Member

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    So I finally ran the memtest and HDDScan

    Yeah, I have faulty RAM. I found 19 errors on just 1024 MB of RAM. I have 2 sticks of 4 GB RAM, 8 GB in total. I hope it's just one of the sticks...Is there anyway to check which stick of RAM is faulty? Or is it just removing one and testing it and then testing the other stick of RAM?

    Anyway, I'm not sure about the results for the hard drive scan so I'll post:


    WDC WD3200AAKX-001CA0-WD-WCAYUEZ59631-SMART.mht
    HDDScan S.M.A.R.T. Report
    Model: WDC WD3200AAKX-001CA0
    Firmware: 15.01H15
    Serial: WD-WCAYUEZ59631
    LBA: 625142448

    Report By: HDDScan for Windows version 3.3
    Report Date: 9/18/2012 1:00:01 AM


    Num Attribute Name Value Worst Raw(hex) Threshold

    001 Raw Read Error Rate 200 200 0000000000-0000 051

    003 Spin Up Time 144 141 0000000000-0EC7 021

    004 Start/Stop Count 100 100 0000000000-0175 000

    005 Reallocation Sector Count 200 200 0000000000-0000 140

    007 Seek Error Rate 100 253 0000000000-0000 000

    009 Power-On Hours Count 100 100 0000000000-01F8 000

    010 Spin Retry Count 100 100 0000000000-0000 000

    011 Recalibration Retries 100 100 0000000000-0000 000

    012 Device Power Cycle Count 100 100 0000000000-015F 000

    192 Emergency Retract Count 200 200 0000000000-0071 000

    193 Load/unload Cycle Count 200 200 0000000000-0103 000

    194 HDA Temperature 111 099 32 C 000

    196 Reallocation Event Count 200 200 0000000000-0000 000

    197 Current Pending Errors Count 200 200 0000000000-0000 000

    198 Uncorrectable Errors Count 200 200 0000000000-0000 000

    199 UltraDMA CRC Errors 200 200 0000000000-0000 000

    200 Multi Zone Error Rate 200 200 0000000000-0000 000
     

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