"Awaiting payment"

Discussion in 'Online Stores and Purchases' started by Ace Gunman, Apr 11, 2010.

Apr 11, 2010

"Awaiting payment" by Ace Gunman at 4:27 PM (1,869 Views / 0 Likes) 17 replies

  1. Ace Gunman
    OP

    Former Staff Ace Gunman ~••Lucky҉Shot••~

    Joined:
    Apr 17, 2003
    Messages:
    6,385
    Location:
    Wassamatta U
    Country:
    Canada
    I just wanted to notify you all that "Awaiting payment" does not mean that you haven't paid or that it hasn't registered your payment. It's simply the default state before an order is processed according to the ShopTemp team. If you are concerned about the amount of time, remember that it is still a weekend and that pertains to different business hours.
     
  2. VatoLoco

    Member VatoLoco Don't crush that dwarf, hand me the pliers.

    Joined:
    Jan 29, 2008
    Messages:
    2,261
    Location:
    Ya Cant Get There From Here
    Country:
    United States
    =) that puts my mind at ease
     
  3. ZPE

    Member ZPE GBAtemp Fan

    Joined:
    Aug 27, 2007
    Messages:
    437
    Location:
    England
    Country:
    United Kingdom
    I'm leading on from the other thread. I have shopped at other e-stores before based in China but never had this problem before when I placed an order in the weekend many months back. I hope you're right though and that once the payment is processed, the website stops re-directing me to Paypal...
     
  4. Ace Gunman
    OP

    Former Staff Ace Gunman ~••Lucky҉Shot••~

    Joined:
    Apr 17, 2003
    Messages:
    6,385
    Location:
    Wassamatta U
    Country:
    Canada
    Don't worry, your orders should be confirmed and hopefully shipped by Monday afternoon (though don't expressly take that to mean monday afternoon in your particular time zone, since it varies). [​IMG]
     
  5. ZPE

    Member ZPE GBAtemp Fan

    Joined:
    Aug 27, 2007
    Messages:
    437
    Location:
    England
    Country:
    United Kingdom
    Thanks for the reassurance Ace Gunman, appreciate it.
     
  6. tajio

    Member tajio GBAtemp Fan

    Joined:
    Aug 31, 2007
    Messages:
    403
    Location:
    Northern Ireland, UK
    Country:
    United Kingdom
    Mine is saying nothing like that. I got a email from Shoptemp about my order and it says the order is still to be finalized after I pay!? I've already given payment. It says "Completed" on Paypa!?
     
  7. Ace Gunman
    OP

    Former Staff Ace Gunman ~••Lucky҉Shot••~

    Joined:
    Apr 17, 2003
    Messages:
    6,385
    Location:
    Wassamatta U
    Country:
    Canada
    Your order being "completed", I believe, is the step directly before shipping.
     
  8. tajio

    Member tajio GBAtemp Fan

    Joined:
    Aug 31, 2007
    Messages:
    403
    Location:
    Northern Ireland, UK
    Country:
    United Kingdom
    Okay, but what about the part where still think that I have not paid? I've already sent a support ticket but I understand that it is Sunday so I will not expect a reply anytime soon from them today.
     
  9. Ace Gunman
    OP

    Former Staff Ace Gunman ~••Lucky҉Shot••~

    Joined:
    Apr 17, 2003
    Messages:
    6,385
    Location:
    Wassamatta U
    Country:
    Canada
    Wait it thinks you haven't paid AND it says its completed? Now that's a new one.
     
  10. Psy-Phi

    Newcomer Psy-Phi Member

    Joined:
    Mar 15, 2008
    Messages:
    32
    Country:
    United States
    After making the payment through paypal, the site still reads you haven't paid yet, and takes you to paypal automatically to make the payment. But if you log-in to paypal separately and look at your payment history you'll see the payment to that same email address/person as complete.

    That's what he means. At least, that's what's going on with mine. It's not a very good system if it requires input from the person who gets paid to go to the site and change it to completed (which is what it kind of seems like since it hasn't automatically said completed).

    I'll give it until I get home from work on Monday. Because that will be Tuesday in Hong Kong. If it's not complete I'm canceling payment through paypal until they talk to me.
     
  11. Ace Gunman
    OP

    Former Staff Ace Gunman ~••Lucky҉Shot••~

    Joined:
    Apr 17, 2003
    Messages:
    6,385
    Location:
    Wassamatta U
    Country:
    Canada
    What's happening is that on the paypal end, the payment is completed. However on the shops end, the people handling the orders need to confirm that that payment has been made. But since they don't work regular hours on the weekend, that payment has never been manually altered to "completed". It will be when regular business hours resume.

    They need to verify that a payment has been made before they can sign off on the shipping guys moving forward with shipping it out, but they aren't there at the moment to do that.
     
  12. EyeZ

    Member EyeZ GBAtemp Addict

    Joined:
    Dec 4, 2009
    Messages:
    2,336
    Country:
    United Kingdom
    I can confirm this as it happened to me, my order was marked as Refunded, so i sent them a ticket and i received an e-mail saying my order was marked incorrectly by one of the staff, and that my order status has been corrected.
     
  13. Psy-Phi

    Newcomer Psy-Phi Member

    Joined:
    Mar 15, 2008
    Messages:
    32
    Country:
    United States

    I understand that, which is why I'll give them until Tuesday morning for them and Monday evening for me. Right now it's about 6AM, Monday in Hong Kong.

    EDIT: And it's just been completed. Updating to let anyone with any worry know that while it may take a while on the weekends it gets done quick when they're back in the office.
     
  14. ZPE

    Member ZPE GBAtemp Fan

    Joined:
    Aug 27, 2007
    Messages:
    437
    Location:
    England
    Country:
    United Kingdom
    Just posting to confirm that this 'problem' has been dealt with by the ShopTemp staff and they changed the order to Complete then to Shipped around the same time. Don't have that re-directing problem any more, just gotta wait and hope the item shows up in two weeks time.
     
  15. TSPhoenix

    Member TSPhoenix GBAtemp Regular

    Joined:
    Aug 7, 2007
    Messages:
    158
    Country:
    Australia
    Okay, so what should I do if it says "Awaiting payment" and I'm not actually sure if the payment phase of the checkout actually worked? No money has been taken or held from my bank/cc account. Should I just contact ShopTemp to ask what the actual status on my order is?

    I used the AK2i discount voucher which is gone now so I really don't want to reorder and pay over $15 more.

    Any advice would be appreciated.
     
  16. xakota

    Member xakota GBAtemp Fan

    Joined:
    Mar 18, 2010
    Messages:
    340
    Country:
    United States
    "Awaiting payment" kind of sounds unfriendly when it takes so long. If there's an option to I'd probably change that to "Processing" like the other sites do. I was really freaked out when i was billed and it still said "Awaiting payment".
     
  17. Psy-Phi

    Newcomer Psy-Phi Member

    Joined:
    Mar 15, 2008
    Messages:
    32
    Country:
    United States
    Wow...I know I paid for it UPS shipping, but I just received my AK2i. I didn't expect to see it until Friday or perhaps Monday. A little rocky at first, as trusting any shady stores from Asia is but I see why you guys vouch for the place. This isn't a shady site [​IMG]

    Will be buying more stuff from them.
     
  18. ufotrash

    Member ufotrash GBAtemp Regular

    Joined:
    Mar 16, 2010
    Messages:
    133
    Location:
    Chicago
    Country:
    United States
    EDIT : nvm, problem sollved!
     

Share This Page