Adobe Photoshop: Could not complete request because of a program error

Discussion in 'Computer Software and Operating Systems' started by coxcox, Aug 15, 2016.

  1. coxcox
    OP

    coxcox Newbie

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    Aug 15, 2016
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    Greetings.

    I have a problem with my Photoshop .psd file which was created six month ago.
    When i try to open it i get an error message "Could not complete your request because of a program error"
    Can anyone provide some direction on how to troubleshoot this?
    How to fix damage psd file?

    Regards,

    Patrick
     
    Last edited by coxcox, Sep 12, 2016
  2. coxcox
    OP

    coxcox Newbie

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    Aug 15, 2016
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    Please advise me something
     
  3. cearp

    cearp the ticket master

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    and everything else is ok? your photoshop works, other psds are ok?
    maybe you can upload and see it it happens to other people too.


    let's hope you haven't spent hours and hours discovering an exploit in photoshop with your specially crafted psd, that will give you full control over who ever helps you out :D
     
  4. Joom

    Joom  ❤❤❤

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    Yeah, do this. Have you tried opening it with other programs that have PSD support like GIMP?
     
  5. coxcox
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    coxcox Newbie

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    Hello.
    Yes..other psd file are ok.
    I haven't tried other programs. I will try GIMP.
     
  6. ssloan

    ssloan Newbie

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    Aug 19, 2016
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    Hello coxcox,
    Look in your Photoshop preferences folder for the file PSErrorLog.txt
    (Library/Preferences/Photoshop CC Settings/PSErrorLog.txt)
    That file is a log of program errors - it doesn't catch everything, but with luck it'll catch this error.
    Copy the last few lines in that file and post them here.
    If it useless try Photoshop Fix Toolbox Link: https://www.fixtoolbox.com/photoshopfix.html
    This application can restore the data from all versions of Adobe Photoshop.

    Regards,
    Troy
     
    coxcox and cearp like this.
  7. coxcox
    OP

    coxcox Newbie

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    Aug 15, 2016
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    Hi ssloan,
    thanks for help.The program works!
     
    cearp likes this.