I have received a Nintendo Switch for repair, which did not turn on anymore and could not be charged according to customer.
Customer was using Xecuter SX Pro, was using original charger and original docking station.
When I opened the Switch, I measured 0V on the battery. When disconnecting and reconnecting the battery, I could fully charge it, but could not switch it on. Screen remained black, also no screen was seen when looking carefully, and no backlight switched on.
When connecting the Switch with USB-C cable to my laptop, and hold the power button for 15 seconds, I could hear the switch on , switch off sound always.
Then I did the following:
1) Put the Xecuter SX Pro JIG on the right side, to make connection.
2) Put the Xecuter dongle in the USB-C slot
3) Put the microSD card into the slot, with the files which belonged to the Xecuter SX Pro
4) Connected a micro USB cable to the dongle in order to charge it, left it there for 1 minute
5) Disconnected USB cable
6) Pressed power button + Volume UP
7) Then suddenly I did have screen output, namelijk a Xecuter screen with 3 options:
- Boot Custom FW
- Boot original FW
- Options
When I choose OFW or CFW, I got a blue screen output on the screen.
Then I choose Options, Disabled AutoRCM (customer enabled that), but that did not make any difference.
What could I do to fix the problem ?
Customer was using Xecuter SX Pro, was using original charger and original docking station.
When I opened the Switch, I measured 0V on the battery. When disconnecting and reconnecting the battery, I could fully charge it, but could not switch it on. Screen remained black, also no screen was seen when looking carefully, and no backlight switched on.
When connecting the Switch with USB-C cable to my laptop, and hold the power button for 15 seconds, I could hear the switch on , switch off sound always.
Then I did the following:
1) Put the Xecuter SX Pro JIG on the right side, to make connection.
2) Put the Xecuter dongle in the USB-C slot
3) Put the microSD card into the slot, with the files which belonged to the Xecuter SX Pro
4) Connected a micro USB cable to the dongle in order to charge it, left it there for 1 minute
5) Disconnected USB cable
6) Pressed power button + Volume UP
7) Then suddenly I did have screen output, namelijk a Xecuter screen with 3 options:
- Boot Custom FW
- Boot original FW
- Options
When I choose OFW or CFW, I got a blue screen output on the screen.
Then I choose Options, Disabled AutoRCM (customer enabled that), but that did not make any difference.
What could I do to fix the problem ?