Hardware New Laptop GPU Problems

DarkFlare69

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I bought an Acer Nitro 5 laptop. It has an i5-7300HQ and a GTX 1050 Ti.

When unplugged, the laptop works as it should. It switches between the integrated graphics and dedicated graphics appropriately. However, I only get 20-30 FPS in GTA 5 when it's using the dedicated 1050 Ti. I looked up benchmarks and it should be getting in the 60s or above, minimum. The CPU is being used at 100% and is staying at 2.48GHz while the GPU is barely being used at around 20%. This issue is not related to the one I'm about to talk about, but if anyone has any advice for this, that'd be great.

The real problem occurs when plugging the laptop in. It will freeze and be completely unusable when any application attempts to use the 1050 Ti in any way. For example, task manager displays the GPU usage. It will freeze the entire system upon loading task manager. Same with FurMark or any other game. Booting the laptop into Windows while it's plugged in leaves it at a hanging black screen for about 5 minutes. When it eventually loads, going into Device Manager reveals the 1050 Ti has been stopped by Windows with Code 43. The device runs smoothly once the 1050 Ti is stopped by Windows, or disabled manually by me.

I looked up solutions and tried just about every one. I used DDU + reinstalled graphics drivers from Acer website (also tried DDU + drivers from NVIDIA site), tried installing Chipset drivers, ensuring all Windows updates are installed, made sure there's no throttling, etc. Nothing works.

If anyone has any suggestions, please let me know.
 
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nero99

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sounds like a faulty 1050 Ti. I suggest returning it for a refund or exchange for a different laptop, if possible.
 

DarkFlare69

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sounds like a faulty 1050 Ti. I suggest returning it for a refund or exchange for a different laptop, if possible.
I think it might be too. But it works when the laptop is not plugged in (as far as I can tell). Is it possible it could still be a faulty 1050 Ti even though it works when not plugged in? Or could it be some kind of driver issue ?
 

giovany86

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You have to modify your settings to set the max allowed GPU Usage to 100% and disable Nvidia Battery Boost (also you have to modify other things but i've forgotten what x) )
 

Unia4L

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Since you said it's new, I doubt any viruses may be affecting this.

As @nero99 said, I would return it. I have a 1050ti but never ran into this issue before.
 

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