EA Refuse to Refund SimCity - Possible account ban if you take action

Wizerzak

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EA, what the hEAll
kinda reminds me of what ubi is doing with AC3. they say for the pc version,
you: My game runs at 10 FPS in boston. It's not playable!
Ubi: Please send us your specifications as PCs have multiple configurations
you: Its an i5 with AMD Radeon 6990 Crossfire with 6GB RAM
Ubi: Please send a report using our support
you: Okay done, what can I do while I wait for a solution
Ubi: There are a couple of things that can be done. Try switching off vsync and lowering the in game graphics options. Also make sure your drivers are updated. Thank you
Later
you: I have received a reply that the issue has been forwarded to the upper management, how long will this take?
Ubi: We are trying to resolve the issue, please try the other options mentioned in our support.
you: But there is no difference!
Ubi: Thank you for purchasing AC3.
Out of interest, did they ever fix that? I might reinstall it if they have.
 

Minox

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EA, what the hEAll
kinda reminds me of what ubi is doing with AC3. they say for the pc version,
you: My game runs at 10 FPS in boston. It's not playable!
Ubi: Please send us your specifications as PCs have multiple configurations
you: Its an i5 with AMD Radeon 6990 Crossfire with 6GB RAM
Ubi: Please send a report using our support
you: Okay done, what can I do while I wait for a solution
Ubi: There are a couple of things that can be done. Try switching off vsync and lowering the in game graphics options. Also make sure your drivers are updated. Thank you
Later
you: I have received a reply that the issue has been forwarded to the upper management, how long will this take?
Ubi: We are trying to resolve the issue, please try the other options mentioned in our support.
you: But there is no difference!
Ubi: Thank you for purchasing AC3.
To be fair, they do have the right to try to find a solution to your issue before they have to issue a refund.

Granted, in said situation you might've just reached a standstill where absolutely nothing happened and you were stuck with an unplayable copy but even so I think there's room to give them some benefit of doubt.
 

SifJar

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Looks like they do have one happy customer...

bC3jiuy.jpg
 

ForteGospel

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can someone explain to me what is all the buzz about?
diablo 3 had the same problem when it was released
guildwars 2 had the same problem when it was released
hell im sure even wow had the same problem when it was released

does this game actually has a single player? i mean, diablo doesnt, guildwars doesnt...
there is a difference between playing alone to single player...
playing alone: while everything is saved on their servers where you can share and play with others by just checkboxing an option
single player: where the save is saved on your computer, no reason to share nor being connected to the internet

i have no problem with diablo being always online because thats the direction the developers chose, hell there is hardly a reason to play offline because the game pretty much sucks
on the other hand you have AC II always online drm that doesnt make any sense
 

Guild McCommunist

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can someone explain to me what is all the buzz about?
diablo 3 had the same problem when it was released
guildwars 2 had the same problem when it was released
hell im sure even wow had the same problem when it was released

does this game actually has a single player? i mean, diablo doesnt, guildwars doesnt...
there is a difference between playing alone to single player...
playing alone: while everything is saved on their servers where you can share and play with others by just checkboxing an option
single player: where the save is saved on your computer, no reason to share nor being connected to the internet

i have no problem with diablo being always online because thats the direction the developers chose, hell there is hardly a reason to play offline because the game pretty much sucks
on the other hand you have AC II always online drm that doesnt make any sense

No offense but you basically just explained the obvious. People are upset about SimCity because it's an always-online single player game.

I mean I'm sure people were a bit upset with Guild Wars 2 and such but they NEED to be online because they're MMOs. Plus I think GW2 was resolved rather quickly.

People complained about Diablo III a lot though. People still do.
 

ForteGospel

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No offense but you basically just explained the obvious. People are upset about SimCity because it's an always-online single player game.

I mean I'm sure people were a bit upset with Guild Wars 2 and such but they NEED to be online because they're MMOs. Plus I think GW2 was resolved rather quickly.

People complained about Diablo III a lot though. People still do.
you didn't answer my question though, does the game still has single player or have they changed to a kind of "mmo", because that's what happened to diablo 3...
 

LockeCole_101629

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Diablo also had multiplayer feature, and blizzard at least been known with their capability to handle their online games.
Guildwars2 is MMORPG.

reading from the comment, Simcity doesn't have both, it's pure single player only with Cloud environment.
but I believe it's something they want to add in the future (you know... DLC for another $$$ to spent)
or adding small element with another $ to spent, I'm not surprised.

they bluntly said going to add Micro Transactions in their game.
I doubt someone will be able to pirate this game, just like diablo III
This is the best review so far (for me).
http://www.amazon.com/review/R3HI7AMO8MJ9PF/ref=cm_cr_pr_viewpnt#R3HI7AMO8MJ9PF
 

fafaffy

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I guess I'm the odd one out?
Even though they had server problems, they'll fix it. It's not the end of the world, and they're even giving you a free game as compensation.

Also, many other games had a rough start, but a week from now, this problem should cease to ever exist again.

As for the always-online drm, I can see the problem that some people will have with it, but I'm in favor of that. I'm online 24/7 and the save file is 1 less thing I ever have to worry about. It also provides a good feeling that the global statistics are legitimate rather than hacked or modded unfairly.

I bought it even after reading all the hate comments, and I'm pretty happy with my purchase.
 

Gahars

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as soon as Origin came out, gaming was doomed.

Riiiight.

Am I the only person happy to see Origin kicking around? Sure, it hasn't been well-managed, and I'd have no intention of ever using it, but I think it's good to see a publisher with a massive ppol of resources try to compete with Valve. I doubt they could win, but competition is good for consumers; the better Origin gets (they have to get something right eventually, even if it's only by accident), the more incentive Valve has to make Steam that much better.
 

Guild McCommunist

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Riiiight.

Am I the only person happy to see Origin kicking around? Sure, it hasn't been well-managed, and I'd have no intention of ever using it, but I think it's good to see a publisher with a massive ppol of resources try to compete with Valve. I doubt they could win, but competition is good for consumers; the better Origin gets (they have to get something right eventually, even if it's only by accident), the more incentive Valve has to make Steam that much better.

But everyone knows that gaming would be better with only one publisher, one console maker, and one distributor. Right? Because that works for every other industry! Monopolies are good!
 
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xist

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But everyone knows that gaming would be better with only one publisher, one console maker, and one distributor. Right? Because that works for every other industry! Monopolies are good!

92.3% of GBAtemp would be happy with a Nintendo moustached world.
 

shakirmoledina

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Out of interest, did they ever fix that? I might reinstall it if they have.

no they never did

To be fair, they do have the right to try to find a solution to your issue before they have to issue a refund.

Granted, in said situation you might've just reached a standstill where absolutely nothing happened and you were stuck with an unplayable copy but even so I think there's room to give them some benefit of doubt.
Yes I can accept that you can give them the benefit of doubt for whatever problem they must be facing. It's a new engine and everything so these things happen.
But when you visit their forum, you see 10s of people saying the same thing. 'Contact support'-'we have received' then nothing.
Its like they are toying with the people. I can't complain cause I finished the game as I was getting 15-30 or so FPS and well it was quite playable to me. Great game destroyed by bugs like scrolls and fallout.
Fallout was terrible for me because I really liked it but it kept on crashing for me no matter what I did. Until I read someone say, 'I have tried everything and nothing works!'

Here's something their forum staff posted (4 months after release)
"Hey guys, am sorry to hear you are still having issues with your frame rates.

There are so many factors that can cause drops in FPS, it would require a full troubleshoot. If you can create a ticket, I will gladly help in any way that I can. PM me your ticket number after creating it."
 

Dr. Ivo Robotnik

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That comparison chart is actually rather impressive. I think the most interesting one is calling a 2*2 km hamlet a 'city'. Seriously, it'd have to have several kilometer high skyscrapers to accomplish that. :P
 

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