EA Refuse to Refund SimCity - Possible account ban if you take action

Discussion in 'User Submitted News' started by Wizerzak, Mar 8, 2013.

  1. Wizerzak
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    Member Wizerzak Because I'm a potato!

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    So if unless you've been living under a rock for the past few days, you may have noticed (it's hard to miss) the recent debacle regarding EA's new reboot of SimCity. Always-online DRM even for a single-player game already had gamers raising their clenched fists; but coupled with extreme under-estimates of server load on EA's part, launch adopters of the game have faced persistent problems ranging from disconnects and loss of save data to simply being unable to access their game.


    While the server stress appeared to be improving as it released in Europe this wasn't to last and it seems for those who are unhappy with their purchase things have just taken a turn for the worse. Tom Reiertsen, a reader of Eurogamer, has reported that EA are refusing to refund his purchase regardless of his claims of the game being "broken" and "unplayable". Under EU law this is normally grounds to demand a full refund of your purchase, no matter what the product is and this should still be the case here. However, EA state that they are "unable to offer a refund on digital downloads" and, to make matters worse, any attempt to claim a refund charge through your bank account will result in your entire Origin account having "action taken against it". Read the full conversation below:


    :arrow: Via Eurogamer.net
     


  2. Hadrian

    Former Staff Hadrian Better than Craigslist

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  3. Rizsparky

    Member Rizsparky Saiyan Prince

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    Ohlawd
     
  4. Flame

    Member Flame Me > You

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    Damn, homie. In high school you was the man, homie. what the fuck happened to you EA.
     
  5. BORTZ

    Global Moderator BORTZ wtf, nintendo

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    I have already posted this today, but relevant.

    [​IMG]
     
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  6. Dr. Ivo Robotnik

    Newcomer Dr. Ivo Robotnik All hail the Eggman Empire!

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    Wow.

    It just goes to show that these companies are only kept afloat by a few flagship juggernaut franchises. If there was any kind of 'justice' in this sort of stuff, EA would go under bloody soon.

    Oh, and for those thinking that perhaps Brian was just a prick and the rest of tech support might be less bad (naive, but possible)

    http://imgur.com/gallery/lAnTGEM
     
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  7. duffmmann

    Member duffmmann GBAtemp Addict

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    That is of course, if you can manage to move around and get out of my building.
     
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  8. Chary

    Reporter Chary GBAtemp's #1 Naoto

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    This news makes me fEAr for the future of EA...
     
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  9. Gahars

    Member Gahars Bakayaro Banzai

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    I think this what pros in the industry refer to as a "Total Fucking Disaster".

    Seriously, "SimShitty" is a more apt title at this point.
     
  10. LightyKD

    Member LightyKD Future CEO of OUYA Inc.

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    LMFAO! What episode was that?!
     
  11. Dr. Ivo Robotnik

    Newcomer Dr. Ivo Robotnik All hail the Eggman Empire!

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    I believe the pros may also refer to it as "shooting oneself in the foot so badly it took the left and the other foot along with it."
     
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  12. duffmmann

    Member duffmmann GBAtemp Addict

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    The Crack Baby Olympics episode or whatever that one was called.
     
  13. Species8472

    Newcomer Species8472 Member

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    Season 15 Episode 5: Crack Baby Athletic Association. About a minute and a half before the episode is over.
     
  14. Gahars

    Member Gahars Bakayaro Banzai

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  15. LightyKD

    Member LightyKD Future CEO of OUYA Inc.

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    Just finished watching the whole episode. It had so many lulz! I especially loved the part where they rib EA for making all this money off the NCAA games yet, never paying the players.
     
  16. Dr. Ivo Robotnik

    Newcomer Dr. Ivo Robotnik All hail the Eggman Empire!

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    Having not bought any of EA's games in absolute bloody ages, I'm more inclined to laugh at this than anything else, but this is still bloody pathetic. :P
     
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  17. RupeeClock

    Member RupeeClock Colors 3D Snivy!

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    It simply needs to be said at this point, that Amazon have even halted sale of SimCity because the game is basically broken at the moment.
    And Origin will actually threaten to ban your account if you want a refund for your defective product? That's just galling.
     
  18. Rizsparky

    Member Rizsparky Saiyan Prince

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    I foresee lawsuits
     
  19. corenting

    Member corenting Insert random cool title here

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    And this :

    [​IMG]

    People should buy another old Simcity game like Simcity 4 (8€ on Amazon)...
     
  20. emigre

    Member emigre Has complex motives

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    Just noticed this has got a 72.90% aggregate score on GameRankings. Not a bad score considering no one is able to play the game.
     

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