What do you say to a friend going through a hard time?

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Today my friend told me that her grandfather is in hospital. Lost for words I said the standard "I'm sorry to hear that." But the standard scripted line just isn't the most comforting thing to say to a friend. It's something a salesman should say to a customer complaining about a faulty product.
 

Song of storms

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Reviving this thread because I am in a similar situation: a friend had a relative who died and he has been a dead fish for the past week. I'm hanging out in his house when I can but I wish I could do more.
 

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