I don't "worship" them at all, I don't know any of them, they are just people who sold me a product to play homebrew games & stuff on my 3DS and, for me, it works fine. I didn't have any situation with them that could make me upset at them, I see that you do but I didn't, so I just give an opinion coming from my experience.
I just say that NOW, it seems obvious that if they COULD release it, they would, as they would get more money. I also say that if they wanted to fool us so much, WHY they would clearly post on their official website "New 3DS support will take a while"? It's just reducing the amount of orders that they will get.
I don't exactly know what they did or said before, since I wasn't here, and I'm ok to believe you, and the emails they sent to you etc, ok, but 1: maybe they did that to fool you (which would be weird since now they're admiting it will take a while) or 2: they really thought they could do it faster but this update 9.5 lead them to trouble? And they were too confident at first but now not anymore? It's still no excuse because you expected a better service from they, but it could also explain things.
What I mean is we can follow the rumor and "enjoy" the mood about it, or the hype, but at the end we should just focus on what they say on their official website, then we're sure.
PS: and again sorry for my bad english.