Knowing the majority of the run commands is the only real must...
Msconfig
services.msc
cmd
regedit
And other things to look for...
Remember people that would bring pc's to a 14'yr old to fix are gonna be computer illiterate
Free Paid
AVG Anti Virus Norton (latest)
Spybot S&D
Ad-Aware
Process explorer
a registry checker/fixer
Msconfig
services.msc
cmd
regedit
And other things to look for...
Remember people that would bring pc's to a 14'yr old to fix are gonna be computer illiterate
Free Paid
AVG Anti Virus Norton (latest)
Spybot S&D
Ad-Aware
Process explorer
a registry checker/fixer