I recently had to RMA my switch and the guy told me "For legal reasons, I can't tell you that we will transfer the saves over" What they mean by telling you that, they cant get in trouble. If they said "Yea we can 100% guarantee that your saves will be transferred" and they end up with the switch not being able to turn on or the saves are corrupt from hardware failure, you could sue because they promised you service that they can't provide. At-least thats what the guy on the phone told me.
If the switch still functions, they will transfer the saves over. They will update it and transfer everything over. Settings, saves, home layout. But they will most likely replace it with a new one like they did with me. My fan was running at 100% 24/7 and they just couldn't find what the issue was. But I got the new switch back and popped my sd card in and bam it acted like it never left my house.
@ctrlp
If the switch still functions, they will transfer the saves over. They will update it and transfer everything over. Settings, saves, home layout. But they will most likely replace it with a new one like they did with me. My fan was running at 100% 24/7 and they just couldn't find what the issue was. But I got the new switch back and popped my sd card in and bam it acted like it never left my house.
@ctrlp
Last edited by Lumince,










