Hi everyone. I recently bought a PS Vita 1004. The previous owner had hacked it, but reset the console and formatted the memory card before selling it. Now, after each boot, I need to re-hack the console (using Henkaku), but some features, like VITASHELL, are missing. I'm also having trouble restoring the console to its factory firmware. I've tried updating it over the network, but that didn't work. I've also tried using QCMA to restore it, but that didn't work either (even though my computer can detect the console). Has anyone else experienced this problem?