Paid for registered airmail, haven't received tracking number

[steppes]

Hey,
I bought an Acekard2i from Shoptemp a few days ago. I've received an email confirming it as shipped but it also says the tracking number is 'unavailable'. I paid the $2.50 for registered airmail, so I should have one. I opened a support ticket and haven't received a reply. Has this happened to anyone else?

 

[Ritsuki]

By a few days you mean... ? What's the status of your order ?

 

[steppes]

It's shipped. Yeah, I opened the ticket as soon as I saw I didn't have a tracking number.

 

[Ritsuki]

It's shipped since when ? Wait a little more, sometimes it's just that the post office has not treated your package.

 

[steppes]

Do they not normally give you a tracking number as soon as the package has shipped? It was shipped on Tuesday afternoon my time (I'm guessing Tuesday evening their time, it's GMT +1 here.)

 

[RoMee]

you should pm costello
they should have given you the track number when it shpis

 

[Ritsuki]

Yep, that's pretty strange. They should answer to your ticket tomorrow normally

 

[steppes]

Ok, I'll PM Costello if they don't reply to the ticket by tomorrow. Thanks for the speedy replies

 

[RoMee]

yep, I just checked my last order with shoptemp and when they ugrade my order to ship they included the track number

 

[steppes]

Ok, I've been contacted by them and they told me that 'the department that issue tracking numbers is currently unreachable'. They've refunded me the cost of shipping but, to be honest, I still want the tracking number as I need to know whether I should stay at home and wait for the package or not. I'm starting to wonder if anyone else has had this problem.

 

[Costello]

hi,

I asked around and indeed they made a mistake and sent your parcel via regular airmail.
there won't be a tracking number, and you already received the refund for the shipping costs.
the case is closed. Btw, i don't know if you read that but this forum isn't for personal issues, those are supposedly dealt with by the support, not by the community.