Hardware New 3DS Buttons don´t work on home menu

Kyletempest

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Hi Friends i think someone could help me, my new 3ds suddenly stop to work the buttons on live area XMB Home, what ya like to call initial screen, only working ZL/ZR buttons and little analog [right side, if thats seems an analogue button] nothing more work not even touch, but in luma or godmode 9 they work, i´ve tried nand back up ctr transfer and got nothing... is there any way to format system without go settings or even do a hard reset on this crap? Thanks in advance and please help me!

Resuming the D Pad and Buttons [X B Y A ] don´t work on home menu even touch screen, only little right analogue and ZL/ZR, and in LUMA Menu or GODMODE they work flawlessly :(
Is there any way to format the console without goin on system settings?
 
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