Internet help needed

Discussion in 'General Off-Topic Chat' started by rondoh70, Sep 15, 2014.

  1. rondoh70
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    rondoh70 GBAtemp Fan

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    Any help would be great. My modem periodically drops my internet connection(1-5 times a day sometimes 15-20). I have contacted my ISP and we have gone through most of the logical solutions and are still incapable of finding the issue. If any one here has any ideas it would be great.
     


  2. endoverend

    endoverend AKA zooksman

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    Um... not much info to help there. Maybe give a model number of modem and name of ISP?
     
  3. GamerzHell9137

    GamerzHell9137 GBAtemp Psycho!

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    Try to Factory Reset the modem? Its gonna reset all the things so be sure to have user and pass written on paper somewhere.
    Does the Wifi drop or does it drops when you're using Ethernet?
    If its Wifi then you modem might be dying. The things you could do is change the Wireless Channel to some other and see if its fixes it. The dropping occurs when too many people are using the same Wireless Channel.
    If you're connected with Ethernet and it drops then its the same, modem dying but you could check if its the Ethernet Cable by getting a new one.
     
  4. Gaming4Ever

    Gaming4Ever Banned

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    Was the Modem provided by ur ISP or is it one u already own?


    Sometimes Company's use special connection signals for their own Hardware meaning if u dont use Provided Hardware u might have Connection problems.....I know TWC does that in my Area


    I had a Scientific Atlantic Modem i used for my Wifi in my House and i started dropping in and out couple times a Day cant recall how many DL's i had to Restart cause of it :angry:


    You might have to Upgrade if possible.........
     
  5. rondoh70
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    rondoh70 GBAtemp Fan

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    The ISP is frontier. And the modem model is netgear b90-755044-15 rev 1A. I have had multiple house visits. All the wiring is correct. And they have set all optimal settings for the modem too.
    And gaming forever, the modem is provided by my ISP. And has been replaced to see if it was faulty.
     
  6. endoverend

    endoverend AKA zooksman

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    Maybe invest in a non-ISP modem. Of course, check with your ISP if the modem you plan to buy will work.
     
  7. Chary

    Chary Never sleeps

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    This happened to me with AT&T. Nothing would work, not even a new router, called the ISP out 5 times, nothing worked. To this day, it still derps, with no clue on how to fix it. I suggest calling them with a threat of switching companies (Assuming your contract allows) as that might get them to do SOMEthing helpful.
     
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  8. yusuo

    yusuo GBAtemp Addict

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    Your contract will allow you to switch companies.
    There's a rule in most contract that allow you to leave with no punishment if they are unable to provide the service they're contracted to. They're not so you can cancel
     
  9. rondoh70
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    rondoh70 GBAtemp Fan

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    I would switch companies. But the only other thing around is satellite internet. I'm thinking it's a modem firmware issue.
     
  10. GamerzHell9137

    GamerzHell9137 GBAtemp Psycho!

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    Either way they should come to your house and see what's wrong.
    Idk why you're playing with the things when you're paying the ISP and renting their modem.
     
  11. endoverend

    endoverend AKA zooksman

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  12. yusuo

    yusuo GBAtemp Addict

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    In that case try this http://www.dd-wrt.com/site/index it's custom firmware for alot of popular router brands, allows you to configure alot more than companies allow you to change as standard
     
  13. endoverend

    endoverend AKA zooksman

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    There is no dd-wrt support for this modem.
     
  14. yusuo

    yusuo GBAtemp Addict

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    Well that's out the windows as well, sorry buddy can't do any more for you
     
  15. ComeTurismO

    ComeTurismO CTO

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    Go to your modem website page thing(192.168.0.1 may be it) and sign in and do a reset. It worked for me when I had this problem.
     
  16. endoverend

    endoverend AKA zooksman

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    Right now your best bet is to try the steps in the link I posted above... if that doesn't work, tell your ISP that your modem sucks and that they need to get their asses in gear and get a new one.
     
  17. ComeTurismO

    ComeTurismO CTO

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    I also thought of making your modem's base adapter connected to a wall.
     
  18. rondoh70
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    rondoh70 GBAtemp Fan

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    I just checked and my modem has the latest firmware. Customer support is coming on Tuesday. Even though they will say nothing is wrong. And I just did a reset
     
  19. Dr Eggman

    Dr Eggman I am THE Eggman.

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    We actually had the same issue a number of years ago, what was happening was that our house had old, insufficient cable running to it underground. Since we're the farthest house from the tap, the signal degraded and frequently dropped out (TV was fine, though). The problem was there essentially wasn't enough bandwidth in those old copper cables.

    I'd suggest have them test the signal strength of the cable coming into the house. Otherwise, can't help any further.
     
  20. rondoh70
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    rondoh70 GBAtemp Fan

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    Thanks for the advice. Il try to have them check internal wiring sometime soon.