First of all, I live in Portugal. I was under the impression (from articles such as this) that Nintendo of Europe was replacing DS Lites with cracked hinges. So anyway, last december my gf's DSL had a cracked hinge... and it WAS NOT just a cosmetic issue. Her hinge broke in a way that the DS would no longer remain closed. (i.e. if you turn it upside down, the top display part would just fall and hang there because whatever was keeping it closed is broken) My gf was the most careful person with her DS. I gave it to her on her birthday and she would never take it anywhere without putting it inside a DSL pouch in her purse. So I went to the place where I bought it and they called Concentra (the portuguese distributor of Nintendo products) and they just said that they had received a few complaints but they were not instructed by Nintendo to repair any cracked hinges and so it would cost 45€ for a replacement case!! The guy at the store was really nice and he said he'd take the DSL anyway and try his best to get it fixed but no promises. He said he'd call me once he knew more. Today (one month and a half later) I went by the store because they had not called me yet. I waited for almost an hour while he called Concentra again and AGAIN they refuse to fix any cracked DSL hinges and they said that it was probably misuse on my gf's part. I was furious! The guy at the store is now asking me for proof that Nintendo is repairing the hinges for free but for the life of me, I cannot find it. There is nowhere on Nintendo's website (or press.nintendo.com) that mentions ANYTHING about hinges. PLEASE guys, help me find the press release and stick that proof in their faces.