Dealxtreme help please?

[paul3100]

http://www.dealextreme.com/

Hi all

Ordered my self an Ez3 in 1 and a laser pen on the 17/09/08 and its now 1 month later and still nothing!

The problem is that i payed via my brothers paypal which i do have access too but when i go to DX to complain i have to input an order number!!! i payed via paupal so don't have one.

So now what?

I tryed any old number just so it would send and had all the dates and paypal nubers and so on to back up my order but without the official DX recept i am stuck.

Any suggestions or another way to contact them anyone?

paul

 

[TrolleyDave]

You should have got an order confirmation from DX as well as a PayPal confirmation from PayPal. The DX order number is in the DX order confirmation email.

 

[paul3100]

I payed as i said from my brothers paypal account so he received the comfermation email which i never got or have ever see and probably been deleted by now!

paul

 

[TrolleyDave]

Wouldn't the package also get shipped to your brother then? AFAIK DX ships to the address listed on the PayPal account. Try getting hold of him and see if he's still got the email or try using the Contact Us.

http://help.dealextreme.com/Default.aspx?P...CookieSupport=1

 

[paul3100]

I changed the delivery address + if it were to go to my brotheres which is round the corner he or my mom/dad yould have let me know by now.

And the contact page as i said needs an order code , emailed my brother to ask him but he is at work till tonight so i will need to see.

Thanks for the suggestions though Trollydave

paul

 

[TrolleyDave]

No worries mate, sorry I can't be of more help. The only other thing I can think of is phoning them but that's a bit of a costly option!

 

[kevenka]

Deal extreme actually takes a very long time to ship out there stuff...about 3 weeks. Have you bother checking the local post office in case they are holding it until you go get it? That happened to me once because they tried to contact me 3 times but I wasn't home. (they didn't even bother giving a yellow slip to contact me it was there =/)

 

[paul3100]

No worries mate, sorry I can't be of more help. The only other thing I can think of is phoning them but that's a bit of a costly option!

If it comes to phoning i will but didn't see an option for that! besides bet non can speak any real english anyway lol.

Its a shame as well cause i use dealXtreme quite a bit and this is the first time its happened.

paul

 

[TrolleyDave]

Here's the phone number bit just copied from their Contact Us page :

Need Live Help?
You may also reach us live by calling (+86) 1353-0080-484 new!. Our office hour is between 9am to 6pm HKT/GMT+8 (lunch break between 11:45AM and 1:15PM), Monday through Saturday except public and statutory holidays.

Don't know if it's any help to you. Did you pay for international signed for delivery?

 

[paul3100]

Don't know if it's any help to you. Did you pay for international signed for delivery

Just the free shipping that DX always offer though im sure i usually have to sign for that.

Hm don't know how i missed the phone number but if my brother doesn't have the email ill phone them tomorrow.

QUOTEDeal extreme actually takes a very long time to ship out there stuff...about 3 weeks. Have you bother checking the local post office in case they are holding it until you go get it? That happened to me once because they tried to contact me 3 times but I wasn't home. (they didn't even bother giving a yellow slip to contact me it was there =/)

Iv been to the post office for other items this week so its not there and i know DX takes a while to ship but alway within 10-15 working days and this has been a full month now soooooooo, but thanks kevenka

paul

 

[playallday]

Deal extreme actually takes a very long time to ship out there stuff...about 3 weeks. Have you bother checking the local post office in case they are holding it until you go get it? That happened to me once because they tried to contact me 3 times but I wasn't home. (they didn't even bother giving a yellow slip to contact me it was there =/)

Iv been to the post office for other items this week so its not there and i know DX takes a while to ship but alway within 10-15 working days and this has been a full month now soooooooo, but thanks kevenka

paul

I've order from them over 5 times now I think... Some were less then 2 bucks and some were more then 50 bucks. They just have slow shipping, if you don't get it within 14 business days after shipment go here.

 

[djtaz]

Ordered my self an Ez3 in 1 and a laser pen on the 17/09/08 and its now 1 month later and still nothing!

I odered a few things off them as well, so did my buddy - he advised me that they are very slow before i ordered.
He was right - You will get the stuff , but they are very slow.

Great deals , but be prepared to wait for them im afraid - you can track things but it wont speed it up. I think they send out a courrier with each sale on foot and you just have to wait.

 

[NeSchn]

And also if its over $15 you need to sign for it.

 

[kevenka]

Ask the post office if they received anything from hongkong. I had to ask for my postage.

 

[Lelouch]

I ordered the 3in1 and I got it a week later

 

[sudosniper]

yeah i ordered something from there 4 or 5 weeks ago but the thing is when it got to the post office they never told me and after 2 weeks i got something in the mail saying if i didnt come get it they would send it back

 

[alltooamorous]

yeah i ordered something from there 4 or 5 weeks ago but the thing is when it got to the post office they never told me and after 2 weeks i got something in the mail saying if i didnt come get it they would send it back

I hate USPS. They did that to me, too.