I just brought a Cyclo DS Evo after waiting well over a month for a replacement unit to be sent from the DS-X team after my unit malfunctioned. It started heating up to the point of BURNINNG my girlfriend. Here is a link to my support ticket if your interested
http://support.ds-x.com/view.php?id=2172. Still havent been told when I will get a unit from them. Well I get my Evo tomorrow or monday will let you know how it is. Ps Anyone thinking of buying a DS-X dont they are on the way out in my opinion and we will be luckey to get one more firmware update out of them before they scarper.
[Edit: sorry the link doesnt work because the ticket is set to private here is the transcript]
0002172: My Ds-x is overheating to the point of burning people!
Description My Ds-x is heating up when in both the ds and on the usb cable. it gets so got that the usb port burned my girlfriends finger and now she has a blister! i have pm,d one of the forum mods about it and they said to come here with the issue. i have discontinued use as the unit has become dangerus. the unit has not been exposed to any environmentel problems. ps im sorry for the poor prose but i only have internet via my phone at the mo.
Additional Information
Attached Files
Hello,
I am terribly sorry your girlfriend was burnt from the DS-X
Sadly your DS-Xtreme seems to be majorly defective. I would like to take the opportunity and apologize to you for the inconvenience. Please contact your retailer and link them to this ticket in order to speed up the replacement process.
If your retailer is unresponsive, and takes more then 5 work days to respond to your request, please let me know and we will initiate the manufacturer's warranty.
Again, I apologize for the hassle this has caused you and hope you get a fully working unit soon!
(0009312)
Auyx
07-24-07 06:14
Hey Guru I have had not been able to sort out a replacement unit with my reseller and would like to initiate the manufacturer's warranty like you said.
Could you let me know what to do and Ill give you my address and any relevent info.
Thanks for the prompt responce.
(0009315)
DS-X Guru
07-24-07 06:56
Alright, please e-mail
[email protected] and link him to this ticket
(0009463)
Auyx
07-30-07 05:05
hey i emailed dino but cannot get a reply and its been over 6 days now. can someone sort this out as i realy would love to have a working unit asap. thanks.
(0009466)
DS-X Guru
07-30-07 06:58
We currently do not have any stock, nor do any retailers. So sadly, at the moment, he most likely did not respond because he can't ship a unit to you. Please be patient for the stock situation to clear up
(0009514)
Auyx
07-30-07 18:43
Ok could you please mail me on
[email protected] when supply is back to normal. Or leave a note on here. not being funny but why should dino ignore my mail wouldnt he just say sorry your gona have to wait a while? but anyway please can you get back to me when its sorted . ta
(0009554)
DS-X Guru
07-31-07 13:33
He most likely uses the "unread" as sign to know who is left of getting a replacement
But thats my guess, im sure we will update you as soon as we got stock. Sorry man
(0009667)
DS-X Guru
08-02-07 13:46
As we currently have no stock, Dino most likely will be unable to ship you a unit. For this reason, I am putting your ticket into the "confirmed" state. This will enable me once to seek contact with you once we have stock again.
If you already got your replacement or a response from Dino, please let me know, thank you!
(0009729)
Auyx
08-06-07 19:56
still no contact from dino any idea when stock will be replenished as this is starting to drag on.
(0009790)
DS-X Guru
08-10-07 13:06
No I have no idea regarding the stock currently, sorry.
(0010277)
Auyx
08-22-07 14:51
edited on: 08-22-07 14:54
Hi, it's been 37 days and counting that I have been sitting on my defective unit.
Is there any way that you could get in contact with Dino or whoever is in charge of ordering new stock to be made and let me know an estimated time of the new stocks arrival.
Plus I have been through all the other tickets waiting for new units and there are only 4 of us waiting.Its kinda annoying that I cant get hold of a replacement unit but there is a compo on the forums to win 2 units.
Im sure there must be more you can do than say you can get a unit to me but it all depends on someone who wont respond to my emails. I am sure you can understand my frustration at the situation.
(0010408)
DS-X Guru
08-27-07 00:06
Hello,
There still is no stock - Thus dino may not be replying to you.
We can't order "more" stock - we are the producer/manufacturer ourselves...
There is currently a shortage for various components required to produce the DS-X which makes us unable to produce any new units.
This bothers us just as much as it bothers you and we have been trying our best to get our hands on these components at a reasonable price (without having to up the price due to inflation onto the customer) but we have yet been unable to do so.
So yes, while we are running a competition or sponsored one, we put those units aside 3-4 months ago as far as I remember, thus we can deliver the prizes.
(0010597)
Auyx
08-31-07 05:43
Do you have any stock of the 512MB units that would be fine I dont realy care about the size I just want a working cart now.