contacted dx

Discussion in 'DSTT' started by cerenade, Sep 12, 2008.

  1. cerenade
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    cerenade GBAtemp Regular

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    after seeing the pictures of the fakes and reading all the stuff posted on the dstt website i contacted dx to ask them what they were going to do about the fake cart they sent me, this is what they had to say:

    Dear Raymond

    The DSTT Company has separated into two parts.

    One of them still keep on producing DSTT, they make DSTT cards themselves and to distinguish from the original one, they mark all of them with a gold dot.

    Besides,we get the DSTT card directly from our manufacturer.It is genuine DSTT card.

    Thank you for your understanding.

    Best regards,
    Rachel
     
  2. netter

    netter Member

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  3. cerenade
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    cerenade GBAtemp Regular

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    i did, i explained, gave them links, and thats what they said to me
     
  4. netter

    netter Member

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    Why don't you ask for a RMA as you are not satisfied with the product?
     
  5. cerenade
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    cerenade GBAtemp Regular

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    tbh it i think the cart is fine i just dont want any update to break it
     
  6. Aleatz

    Aleatz Advanced Member

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    If I were a disgruntled customer I'd be telling them that they're 'full of shit' and that 'I'd like a refund'.

    But it's probably best to say that they've shown no proof that the cards are real (since there's no proof that DSTT has 'split' as they said), that DSTT has description of the fake which your card matches perfectly and that you'd like a refund... Unless they can supply you with a card which matches the 'true' version shown on the DSTT website, because you paid assuming you'd be receiving a genuine version of the product and if they don't supply you with that then that's basically false advertising.

    Gah. 2 new posts. Well, if you're happy with it I guess that's alright. But the fact that you can't update it means there'll probably new ROMs you won't be able to play as they come out. So, I'd try to fix the problem sooner than later. Like Netter said, probably aim for a RMA. [​IMG]
     
  7. cerenade
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    cerenade GBAtemp Regular

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    i will take your advise, i was just saying it does seem fine but it is labeled a fake and i paid for a genuine cart so i will go for rma thanks [​IMG]
     
  8. Bri

    Bri GBAtemp Psycho!

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    Given that NDSTT has threatened on their website that a future version of the firmware will literally destroy fake flash carts and your microSD card, it would be wise to contact DX and exchange it for an official cart.

    For more information and a video that NDSTT released showing their "fake-killer" firmware, see this thread: http://gbatemp.net/index.php?showtopic=104425

    -Bri
     
  9. Aleatz

    Aleatz Advanced Member

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    Yeah. You can always use that against them too. Ask them if they're willing to compensate you if their DSTT destroys your MicroSD card, then see what they say. Because if DX is selling fake cards then they need to take responsibility, whether this is through refunds or whatever... They can't just keep claiming that these are legit.
     
  10. Bri

    Bri GBAtemp Psycho!

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    Since the "new" ones on DX are almost certainly legitimate carts, DX will likely offer to exchange the fakes for real ones. DX has been pretty good about replacing faulty carts in the past, so there's no reason to think they won't do the same now.

    -Bri
     
  11. cerenade
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    cerenade GBAtemp Regular

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    yeah i asked about exchange, waiting for reply
     
  12. cerenade
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    cerenade GBAtemp Regular

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    i contacted dx about refunding or exchanging my fake dstt, and they are now telling me that they are gonna have to check with their suppliers before they can do anything
     
  13. Bri

    Bri GBAtemp Psycho!

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    I bet if you push a little harder and point them to the ndstt.com website where it shows what a fake DSTT looks like and how it will be destroyed by a future version of the firmware, and then send them a picture of yours showing that it matches the fake one, they'll exchange it for one of their new ones (which are apparently real).

    I think DX was provided fake DSTTs by a supplier and now they're (understandably) trying to get to the bottom of it.

    -Bri
     
  14. cerenade
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    cerenade GBAtemp Regular

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    yeah i pointed them to the website and all of that, but their reply was they need to talk to their suppliers
     
  15. ahtin

    ahtin GBAtemp Advanced Fan

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    Dear XXXX

    The Coke Company has separated into two parts.

    One of them still keep on producing Coke, they make Coke themselves and to distinguish from the original one, they mark all of them with a blue color.

    Besides,we get the Coke directly from our manufacturer.It is genuine Coke.

    Thank you for your understanding.

    Best regards,
    XXXX

    so, Pepxi is same as Cxca-Cxla, right?
     
  16. aero125

    aero125 Advanced Member

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    ha ha ... well said. I like your analogy.

    No, pepsi not the same as coke.

    I ordered coke but was given a pepsi. I have since changed the pepsi to sprite. [​IMG]
     
  17. mercluke

    mercluke ‮҉

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    have you tasted pepsi?
     
  18. ahtin

    ahtin GBAtemp Advanced Fan

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    No, my doctor highly recommend me not to drink them, it can kill people (who is too fat). [​IMG]
     
  19. ShadowStitch

    ShadowStitch Devilot's Tubtoy

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    This happened to one of my friends too, who got a fake from DX. It looks almost exactly the same as my real one, except for the dot, and the fact that it never works right.

    He emailed them, with pictures of his cart and links to the DSTT site. They wouldn't own up to the item being fake, they simply said they were sorry it was defective and offered a replacement. Heh.