Hardware Black screen in handheld mode.

[Curiosity0072]

Hi everyone, I don't know if this is the correct place to ask but my Switch has an issue, in handheld mode the screen remains grey but it's responsive, the touchscreen works but doesn't show any image But, in dock mode eveything works perfectly. Any ideas of what the problem may be?



I tried the hard reset method and it didn't work also I asked this before in another topic, sorry if I inflict any rule, thanks in advance!

 

[JDalager]

This happened to my son's switch. But he left it in the car and the heat got to it. Sent it to Nintendo and they said it was water damage.

 

[Hayato213]

Might be faulty LCD, seen a lot that was the opposite though, work handheld mode, and dock mode doesn't work. Perhaps you damaged one of the chips onboard.

 

[Paulsar99]

Do you play it a lot on dock mode?

 

[Curiosity0072]

Do you play it a lot on dock mode?

Half of the time, but at night I prefer to play in handheld and I have this problem :/

 

[Curiosity0072]

Might be faulty LCD, seen a lot that was the opposite though, work handheld mode, and dock mode doesn't work. Perhaps you damaged one of the chips onboard.

I was thinking that too, the thing is i never dropped or opened the console. If I can't find any solution, probably have to send it to repair :/

 

[WadsRUs]

OP, shine a very strong light at the screen - does anything show up? If so then the backlight has failed (it's probably an issue where the backlight cable plugs into its connector on the motherboard, could be corrosion caused by water damage for example, or the tab on the locking connector has flipped open).

Could also be an LCD issue or a problem where its main cable plugs into a connector on the motherboard.

If the Switch is under warranty then send it back to Nintendo, but make sure you backup any save data first to Nintendo Switch Online.