3DS XL touch screen issue

Discussion in '3DS - Console, Accessories and Hardware' started by Virdoo, Feb 22, 2016.

  1. Virdoo
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    Virdoo GBAtemp Advanced Fan

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    Hello guys,

    I have bought 3ds xl with touch screen issue (used console). Seller told me that console has problem with touch screen, doesn't response at all so he gave it to me really cheap. Also he told me that console is brand new but he lost bill, anyway, that's less important. Looking over console, it looks in really good condition, like it's really new, no visible damage or anything. Like fresh unpacked. I was looking thru net for this and it seems like 3ds xl has this problem usually, so is there any way to fix it? Did anyone of you had similar problem? Thanks
     
  2. Virdoo
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    Virdoo GBAtemp Advanced Fan

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    Hmmm looking more into it, seems like it got stuck on setup menu. When i turn it on, menu with language appears and if I'm not wrong, I should be able to select it with dpad and comfirm it with A button, but I can't. Can't move anything. Maybe hardreset of console will help. Does anyone knows combination of buttons for hardreset?
     
  3. Justin20020

    Justin20020 GBAtemp Advanced Fan

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    Do you have an SD Card in the 3ds?
     
  4. Virdoo
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    Virdoo GBAtemp Advanced Fan

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    I tried with and without SD card. Same thing.
     
  5. Justin20020

    Justin20020 GBAtemp Advanced Fan

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    I think, the first owner had opened the 3ds. So I read a lot of threads that if guys open an 3ds to change some hardware (touchscreen etc) they will have an issue. It can be that something is broken. Dpad and the touchscreen. Its clearly. An hardreset will not fix the problem
     
  6. Virdoo
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    Virdoo GBAtemp Advanced Fan

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    Might be, but I'm pretty sure it's not changed anything. Why would someone replace something in brand new console. Hardreset iss worth of try, do you know maybe button combination?
     
  7. Justin20020

    Justin20020 GBAtemp Advanced Fan

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    It can be that he tried an downgrade or something else. Did you tried to go into the recovery menu? (Hold L+R+A+D-pad UP and press POWER)
     
  8. Virdoo
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    Virdoo GBAtemp Advanced Fan

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    No I didn't. Is it possible to enter recovery mod even if he didn't tried to downgrade? Let's pretend like console is new and he didn't touch anything in it. Didn't downgrade nor changing hardwares.
     
  9. Justin20020

    Justin20020 GBAtemp Advanced Fan

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    Sure its possible. I looked for an hard reset for the 3ds. It isnt possible without doing this on system settings
     
  10. Virdoo
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    Virdoo GBAtemp Advanced Fan

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    Ok, I will try it a little bit later. Should I maybe try to reset evry cable which is connected in console?
     
  11. Justin20020

    Justin20020 GBAtemp Advanced Fan

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    If the console will freeze on the recovery menu, too then yes. Check every cable. But first, try to get into the recovery menu. Thats the important thing after all
     
  12. Froody

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    Honestly if it is brand new what was stopping the seller from returning it or having it replaced/fixed under warranty?
     
  13. Virdoo
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    Virdoo GBAtemp Advanced Fan

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    He said that he lost the bill of the console.

    — Posts automatically merged - Please don't double post! —

    Hmm i've tried Hold L+R+A+D-pad UP and press POWER but nothing happened
     
  14. Froody

    Froody Member

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    Well losing the bill would only really stop him from returning it where he bought it, I'm sure Nintendo would allow a replacement under warranty with just the serial number on the back of the console.
    Assuming you're in Australia: http://www.nintendo.com.au/pdfs/Nintendo_Repair_Request.pdf
     
  15. Virdoo
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    Virdoo GBAtemp Advanced Fan

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    I do not have nor warranty nor anything, just got console.
     
  16. bowser

    bowser Mwa ha ha ha!

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    D-pad doesn't work on the setup menu. You're forced to use the touchscreen.
     
  17. Virdoo
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    Virdoo GBAtemp Advanced Fan

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    Oh well, that helped a bit. So problem might be only in touch screen. What about arrows and A and B button? They also can't be used? Only touch screen?
     
  18. bowser

    bowser Mwa ha ha ha!

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    Yup. Nintendo wants you to get used to the touchscreen so they disable the buttons.
     
  19. Virdoo
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    Virdoo GBAtemp Advanced Fan

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  20. Justin20020

    Justin20020 GBAtemp Advanced Fan

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    Check the cables