3DS Power saves - Cartridge supported but not recognized

Discussion in '3DS - Flashcards & Custom Firmwares' started by panmusic, Mar 12, 2014.

  1. panmusic
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    panmusic GBAtemp Advanced Fan

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    I purchased Power saves a few days ago and I have a very big issue to confront.

    The device cannot detect ANY game I tried.

    First of all,I entered a valid e-mail address and my license key.This did not worked.

    After that,I re-entered the codes over 100 times to make sure that I have not made any mistakes.

    After my next failure,I opened the Powersaves 3DS folder in my PC and deleted the XML file. I re-entered the e-mail and license key and again no game has been recognized.

    I must assure you that I bought my device from a local electronics store,I live in Europe and EVERY game cartridge I tested was genuine PAL and supported from Datel's official page. I am also sure that my Powersaves device is made in England because I checked the back of the case.

    The games I tried are

    -New Super Mario Bros. 2 (LNA-CTR-ABEP-EUR)

    -Zelda A Link between Worlds (LNA-CTR-BZLP-EUR)

    -Mario Kart 7 (LNA-CTR-AMKP-EUR)

    -Super Mario 3D Land (LNA-CTR-AREP-EUR)

    and I just downloaded the Powersaves newest version 1.15.


    I uploaded a photo showing the screen when I insert a game.

    After several e-mail I sent to Datel's support ,they kindly asked me to send them the version numbers from the game cartridges,which I did.

    But I am afraid that this is a waste of time as the problem -in my opinion- is not game compatibility but a faulty license key.

    My other theory is that perhaps I must manually check in my PC if the POWERSAVES application can connect to the internet.If there is a problem in my connection that does not allow to the application to connect and download the codes. But I have no idea how to do that...

    Has anyone experienced any similar problem?

    Is there any way to help me,please? 2014-03-12 09.23.52.jpg
     
  2. B4rtj4h

    B4rtj4h Gaming addict #2 and some

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    Original title... mine is just one word different :P. But the problem here looks like a internet problem... perhaps firewall?
     
  3. panmusic
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    panmusic GBAtemp Advanced Fan

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    Yeah, I admit that you gave me inspiration for the title! :bow:

    I just enable firewall exception for Powersaves. No luck again.

    One thing I forgot to mention is that something VERY weird is happening in the XML file.

    The first time I checked it,under the region settings it displayed REGION_EU.
    The next day the setting had changed and it displayed REGION_JP.
    Yesterday,it was REGION_EU again and today the region has changed to REGION_JP.

    I do not own any Japanese games of course!

    Hmmm...Weird isn't it?
     
  4. B4rtj4h

    B4rtj4h Gaming addict #2 and some

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    Just a thought but why not change it to REGION_EU?
    And if that's the case that it changes back you can reset your key by mailing them.
     
  5. panmusic
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    panmusic GBAtemp Advanced Fan

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    I just changed it.Fortunately it does not changes back at least for now, but it cannot find any codes.So,the problem persists...

    I will try again to mail them. iI hope that they will send me a new license key because I am pretty sure that this is faulty...:hateit:
     
  6. B4rtj4h

    B4rtj4h Gaming addict #2 and some

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    Good news! Datel support just mailed and is about to look in to the case :D!
     
  7. panmusic
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    panmusic GBAtemp Advanced Fan

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    That's good news indeed!
    They also mailed me and here is their mail.

    "
    Dear Pannmusic,

    Further to your reply we are able to confirm that you have provided a valid European license key. Please can we ask you to confirm that you have correctly entered your license key within the Powersaves 3DS software? Also have you tried connecting the transfer dock to different USB connections and is it possible for you to try using a different USB cable?

    Yours sincerely,


    Codejunkies


    And here is my response

    "
    Dear Codejunkies,

    I can assure you that I entered my license key over 50 times again and again with no luck.

    I tried every USB port on my PC with the exact same results.
    I even tried 3 (yes,three) different USB cables with the same results again.

    I checked my Firewall and enabled Powersaves to the exceptions menu.

    I tried 4-5 different PAL games.

    I attached to you a photo to see the screen I encounter.

    I do not know what else to think.

    Is it possible perhaps to provide me a new license key,please?

    Yours sincerely,

    Panmusic