Important edit: I actually just realized that the title of my post mentioned the wrong retailer!!!! I meant to say www.3ds-flashcart.com not 3ds-flashcard.com. Sorry for the confusion. I received a pm about this... I hope I didn't mislead anyone here! original post below: Update 1: I finally received an e-mail stating that 3ds-flaschart.com has received my malfunctioning Gateway. They promised that they would be delivering a new one via DHL express post which I originally did not ask for. Looks like I may have to wait just a little less longer for my new Gateway. So far, I am still impressed with this retailer's honesty. Much of the waiting period was due to Canada post's snail mail service not the retailers services. I just hope that this gateway will work!!!! Hey guys, as you might have seen on the Gateway reliability feedback thread, I received my Gateway from www.3ds-flashcart.com but it was not working. It would remain stuck on the yellow light about 70% of the time during the diagnostic tools. In any case, I got in contact with my retailer to send it back and after much back and forth through e-mails, they agreed to send me a new one as soon as I sent them back my old one. They even offered to upgrade it to fast delivery so I can receive my new one quickly! I started this thread in the hopes of helping out anyone who is thinking about ordering a Gateway card. Thus far, I can vouch for 3ds-flashcart's services as they have been nothing but curteous and easy to get a hold of. I realize that my card was defective but I don't think it was their fault. I should mention that I did not send back my Gateway with a tracking number as this would have cost me $76 canadian which would bring me up to almost $200 for just one Gateway card. With that money I could have gotten two of them. I am hoping that the retailer will be honest and admit that they recieve it when they do since I have no real way of checking. Thus far, I have not seen anything to indicate that they aren't trustworthy so I took my chances. In brief, if you are wondering which retailer to buy your card from, one option would be 3ds-flashcart.com based on my psotive expereince so far. I will update this if anything bad happens of course.